Shift Supervisor Resume Example
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SHIFT SUPERVISOR
Summary
Experience in sales, team management and public relations. Expert knowledge in Microsoft Office and other management software tools
Skills
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Experience
07/2012 - 10/2016Shift SupervisorWaste Pro Usa, Inc. | Longwood , FL
- Responsible for opening and closing the building according to expectations of the management team.
- Ensure all staff on duty are properly trained and adhere to cash handling standards.
- Responsible for making sure the staff uses correct portions when preparing and serving items.
- Follow and direct others in the standards for product merchandising, line display, stocking, storing of products and distribution of marketing material.
- Responsible for cash handling, safe verification and daily deposits.
- Responsible for Work Force Management scheduling, editing, keying exceptions and approving time.
- Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
- Completed opening and closing duties to facilitate business operations.
- Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Performed store opening and closing procedures, including setting up registers and checking products.
- Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Assisted store management with meeting standards of service and quality in daily operations.
- Answered and resolved customer questions and concerns.
- Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
- Collaborated with team members to improve performance and implement training updates.
- Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Provided product shipment delivery quality control and eliminated downtime to maximize revenue.
- Resolved customer complaints and reported issues to senior management.
- Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
11/2016 - 11/2017Registration Account ManagerJ. Spargo & Assoc | Fairfax , VA
- Developed a database of qualified leads through the use of referrals, email campaigns, and networking events.
- Created and maintained client profiles, ensuring the accuracy of our clientele database.
- Present a thorough overview of products and services to ensure clients selected the best product and service to meet their specific needs.
- Acted as team lead when managerial staff was absent, ensuring all forms were processed and organized as specified.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Monitored multiple databases to keep track of all company inventory.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
11/2016 - 11/2017SECOND iN COMMANDFlightsafety International Inc. | Mcguire Air Force Base , NJ
- Educated school children on the importance of gender equality in society.
- Led and developed comprehensive presentations on gender equality and Q&A sessions.
01/2018 - 09/2019Claims AdjusterBanner Health | Chandler , AZ
- (Personal Injury).
- Collect documents needed to verify coverage for first and third-party auto claims.
- Review photos to determine liability decisions and determine the fault of the incident.
- Review all documentation reported in effort to guard against fraudulent claims.
- Research client's insurance plan details to accurately apply adjustments as needed.
- Discuss claims with all parties involved in accidents to document client claims.
- Provide quality customer service through empathizing with all parties during moments of crisis and frustration, answering questions, while ensuring the proper solutions will be provided.
- Conducted interviews, gathered detailed information and completed field investigations.
- Obtained all necessary information to complete proper evaluation of injury claims.
- Contacted injured parties and legal representatives to negotiate final settlements for claims.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Developed connections with local fraud bureaus, district attorneys' offices and professional associations.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Worked with underwriting on loss reserves and risk assessment and coordinated field reviews.
- Reduced loss ratios through fair and prompt processing of claims.
- Explained premiums owed to policyholders, agents and underwriters.
- Completed required investigations on referred files in timely manner.
- Monitored quality of independently conducted investigations.
- Pursued membership in professional anti-fraud investigative organizations.
- Obtained relevant evidence and information regarding suspicious claims.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Recommended settlement offers and negotiated payment arrangements.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Kept up-to-date on changes in regulations for deductibles and collections.
- Reviewed collection files to determine next steps in collection process.
- Managed and maintained all filed hazard and special hazard claim documentation.
- Conducted claim and estimate re-inspections.
Education and Training
09/2016B.S: Business Management & Economics, Business Administration
SUNY, Empire State College | City, State
SUNY, Empire State College | City, State
Interests
Interests: , Traveling, Mentoring/ Coaching
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Resume Overview
School Attended
- SUNY, Empire State College
Job Titles Held:
- Shift Supervisor
- Registration Account Manager
- SECOND iN COMMAND
- Claims Adjuster
Degrees
- 09/2016 B.S : Business Management & Economics, Business Administration
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