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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Summary

Experience in sales, team management and public relations. Expert knowledge in Microsoft Office and other management software tools

Skills
  • Microsoft Office Suite (Word, Excel and PowerPoint), Mitchell and Adept Softwares.
  • Cash handling
  • Closing
  • Clientele
  • Client
  • Clients
  • Customer service
  • Database
  • Documentation
  • Editing
  • Email
  • Forms
  • Insurance
  • Team lead
  • Managerial
  • Marketing material
  • Merchandising
  • Excel
  • Microsoft Office Suite
  • PowerPoint
  • Word
  • Networking
  • Presentations
  • Quality
  • Research
  • Scheduling
  • Customer-oriented
  • Hiring and training
  • Cash handling ability
  • Service-oriented mindset
  • Guest and client satisfaction
  • Outgoing personality
  • Strong team member
  • Strong communication skills
  • Computer proficiency
  • Accurate cash handling
  • Verbal communication
  • Outstanding cleanliness
  • Meeting deadlines
  • Employee mentoring
  • Team building
  • Effective customer upselling
  • Problem solving
  • Excellent customer service
  • Trained in food safety guidelines
  • Employee training
  • Customer service oriented
Experience
07/2012 - 10/2016Shift SupervisorStarbucks | New York, NY
  • Responsible for opening and closing the building according to expectations of the management team.
  • Ensure all staff on duty are properly trained and adhere to cash handling standards.
  • Responsible for making sure the staff uses correct portions when preparing and serving items.
  • Follow and direct others in the standards for product merchandising, line display, stocking, storing of products and distribution of marketing material.
  • Responsible for cash handling, safe verification and daily deposits.
  • Responsible for Work Force Management scheduling, editing, keying exceptions and approving time.
  • Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Completed opening and closing duties to facilitate business operations.
  • Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Answered and resolved customer questions and concerns.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Collaborated with team members to improve performance and implement training updates.
  • Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Provided product shipment delivery quality control and eliminated downtime to maximize revenue.
  • Resolved customer complaints and reported issues to senior management.
  • Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
11/2016 - 11/2017Registration Account ManagerCrusader Sterling Pension | Lagos , Lagos
  • Developed a database of qualified leads through the use of referrals, email campaigns, and networking events.
  • Created and maintained client profiles, ensuring the accuracy of our clientele database.
  • Present a thorough overview of products and services to ensure clients selected the best product and service to meet their specific needs.
  • Acted as team lead when managerial staff was absent, ensuring all forms were processed and organized as specified.
  • Effectively controlled the release ofproprietary and confidential information for general client lists.
  • Monitored multiple databases to keep track of all company inventory.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
11/2016 - 11/2017SECOND iN COMMANDNATIONAL YOUTH SERVICE CORP | LAGOS, NIGERIA, Lagos
  • Educated school children on the importance of gender equality in society.
  • Led and developed comprehensive presentations on gender equality and Q&A sessions.
01/2018 - 09/2019Claims AdjusterAllState | New York, NY
  • (Personal Injury).
  • Collect documents needed to verify coverage for first and third-party auto claims.
  • Review photos to determine liability decisions and determine the fault of the incident.
  • Review all documentation reported in effort to guard against fraudulent claims.
  • Research client's insurance plan details to accurately apply adjustments as needed.
  • Discuss claims with all parties involved in accidents to document client claims.
  • Provide quality customer service through empathizing with all parties during moments of crisis and frustration, answering questions, while ensuring the proper solutions will be provided.
  • Conducted interviews, gathered detailed information and completed field investigations.
  • Obtained all necessary information to complete proper evaluation of injury claims.
  • Contacted injured parties and legal representatives to negotiate final settlements for claims.
  • Analyzed first reports of loss and underlying file material to determine if claim was suspect.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Developed connections with local fraud bureaus, district attorneys' offices and professional associations.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Worked with underwriting on loss reserves and risk assessment and coordinated field reviews.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Explained premiums owed to policyholders, agents and underwriters.
  • Completed required investigations on referred files in timely manner.
  • Monitored quality of independently conducted investigations.
  • Pursued membership in professional anti-fraud investigative organizations.
  • Obtained relevant evidence and information regarding suspicious claims.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.
  • Recommended settlement offers and negotiated payment arrangements.
  • Interviewed claimants, medical specialists and employers to determine pertinent claim information.
  • Kept up-to-date on changes in regulations for deductibles and collections.
  • Reviewed collection files to determine next steps in collection process.
  • Managed and maintained all filed hazard and special hazard claim documentation.
  • Conducted claim and estimate re-inspections.
Education and Training
09/2016B.S: Business Management & Economics, Business Administration
SUNY, Empire State College | New York, NY
Interests
Interests: , Traveling, Mentoring/ Coaching 1
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Resume Overview

Companies Worked For:

  • Starbucks
  • Crusader Sterling Pension
  • NATIONAL YOUTH SERVICE CORP
  • AllState

School Attended

  • SUNY, Empire State College

Job Titles Held:

  • Shift Supervisor
  • Registration Account Manager
  • SECOND iN COMMAND
  • Claims Adjuster

Degrees

  • 09/2016 B.S : Business Management & Economics, Business Administration

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