Shift Supervisor, Mentor Ii, Care Coordinator resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary of Qualifications
Population served: Adjudicated Youth, Dual Diagnosis, Drug & Alcohol, IDD and Autistic Children and Adult Patients ages 5 to Geriatrics.
15 years in the Human Services Sector.
Consistently recognized for hard work, attention to detail and goal achievement.
Coach/trainer who maximized team productivity.
Proficient with Microsoft Word, Excel and Power Point.
Strong leadership qualities, Supervisor 20+ Staff and 40+Consumers.
CPR and First Aid certified.
Skills
Staff Management
Staff Scheduling
Conflict resolution techniques
Case management proficiency
Crisis Intervention
Work History
Shift Supervisor, Mentor II, Care Coordinator, 10/2019 - Current State Of North Carolina – Waynesville, NC,
Manages and oversight of facility.
Develops and monitors performance standards of all employees and consultants.
Supervises operations, insisting on competent and efficient performance of all employees and consultants.
Counsels with and advises a minimum of 10 staff members, 34 residents and supports to resolve personal or behavioral concerns; in cohorts with work policies, procedures and guidelines, and identifying precipitating factors to formulate safe solutions on site.
Schedules and implements daily activities i.e., educational, vocational and other activities to assist residents with integrating back into community with family or independently.
Collaborates with treatment team and external providers about resident's progress, or improvement needed to jointly plan and implement behavioral plans best suited for individuals.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Evaluated employee skills and knowledge regularly, training and mentoring residents with lagging skills.
Enforced company policies and regulations with employees.
Assisted residents with setting up community services including medical assistance, social security, establishing bank accounts and retrieving legal documents.
Instructed residents in career development techniques, such as job search and application strategies, resume writing and interview skills.
Community Employment Program Specialist, 02/2019 - 09/2019 Global Relay – New York, NY,
Provided psychosocial treatment facilitation to assist adult/geriatric patients with dual diagnosis, substance abuse, and criminal backgrounds (forensic) in development of community living and vocational skills.
Assessed adult patients living skills, completed job readiness evaluations, developed patient job-placement plans, learning job skills, duties, and expectations of employers, breaking job duties into manageable components, training patients to perform job duties, and providing on-site supervision and support for patients.
Developed curriculums and facilitated both group and 1:1 interventions that assisted adult patients to meet vocational, academic, and leisure developmental goals.
Assessed and enhanced current curriculum by designing and developing new strategies focusing on building vocational skills and promoting career preparation.
Worked with patients to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Empowered patients through counseling and skill-building exercises.
Provided special services such as alcohol and drug prevention programs and classes to teach students to handle conflicts without resorting to violence.
Community Specialist, 10/2018 - 09/2019 Peninsula Regional Medical Center – Laurel, DE,
Assisted one adult with IDD and autism in developing advocacy skills, participating in advocacy efforts, and utilizing personal advocates, as well as provided periodic relief for caregivers.
Supervised, educated, and monitored (as needed) adult individuals receiving services in work, home, school, or community type settings.
Provided one-on-one support as needed to meet emotional, physical, and medical needs of each adult individual with IDD and autism.
Connected individuals with available and relevant resources.
Actively participated in individual and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Increased individuals ability to complete basic living skills with minimal staff assistance.
Psychiatric Technician, 12/2017 - 08/2018 Children’s Hospital Of Philadelphia – City, STATE,
Provided therapeutic care to patients ages infant to 19 years old, while observing medical, mental and behavioral components.
Provided least restrictive to most restrictive methods to de-escalate crisis utilizing non-violent crisis intervention techniques to assure patient, family and staff safety.
Promoted healthy coping skills via verbal support, implementation of behavior plan by therapeutic team and management of the environment.
Evaluated and documented patient responses to interventions as well as communicated findings to appropriate team members, in collaboration with care teams.
Participated in safe physical transfers and safe patient ambulation through knowledge and use of body mechanics and gait belts.
Collaborated with nursing in the application of restraints when required for safety.
Counseled and mentored patients on substance abuse and life choices.
Education
Master of Science: Criminal Justice, Expected in 05/2014 - Saint Joseph’s University - Philadelphia, PA, GPA:
Bachelor of Science: Recreation and Leisure Management, Expected in 05/2004 - Cheyney University of Pennsylvania - Cheyney, PA GPA:
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