Shift Supervisor, Mentor Ii, Care Coordinator resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Summary of Qualifications

Population served: Adjudicated Youth, Dual Diagnosis, Drug & Alcohol, IDD and Autistic Children and Adult Patients ages 5 to Geriatrics.

15 years in the Human Services Sector.

Consistently recognized for hard work, attention to detail and goal achievement.

Coach/trainer who maximized team productivity.

Proficient with Microsoft Word, Excel and Power Point.

Strong leadership qualities, Supervisor 20+ Staff and 40+Consumers.

CPR and First Aid certified.

  • Staff Management
  • Staff Scheduling
  • Conflict resolution techniques
  • Case management proficiency
  • Crisis Intervention
Work History
Shift Supervisor, Mentor II, Care Coordinator, 10/2019 - Current
State Of North Carolina Waynesville, NC,
  • Manages and oversight of facility.
  • Develops and monitors performance standards of all employees and consultants.
  • Supervises operations, insisting on competent and efficient performance of all employees and consultants.
  • Counsels with and advises a minimum of 10 staff members, 34 residents and supports to resolve personal or behavioral concerns; in cohorts with work policies, procedures and guidelines, and identifying precipitating factors to formulate safe solutions on site.
  • Schedules and implements daily activities i.e., educational, vocational and other activities to assist residents with integrating back into community with family or independently.
  • Collaborates with treatment team and external providers about resident's progress, or improvement needed to jointly plan and implement behavioral plans best suited for individuals.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring residents with lagging skills.
  • Enforced company policies and regulations with employees.
  • Assisted residents with setting up community services including medical assistance, social security, establishing bank accounts and retrieving legal documents.
  • Instructed residents in career development techniques, such as job search and application strategies, resume writing and interview skills.
Community Employment Program Specialist, 02/2019 - 09/2019
Global Relay New York, NY,
  • Provided psychosocial treatment facilitation to assist adult/geriatric patients with dual diagnosis, substance abuse, and criminal backgrounds (forensic) in development of community living and vocational skills.
  • Assessed adult patients living skills, completed job readiness evaluations, developed patient job-placement plans, learning job skills, duties, and expectations of employers, breaking job duties into manageable components, training patients to perform job duties, and providing on-site supervision and support for patients.
  • Developed curriculums and facilitated both group and 1:1 interventions that assisted adult patients to meet vocational, academic, and leisure developmental goals.
  • Assessed and enhanced current curriculum by designing and developing new strategies focusing on building vocational skills and promoting career preparation.
  • Worked with patients to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Empowered patients through counseling and skill-building exercises.
  • Provided special services such as alcohol and drug prevention programs and classes to teach students to handle conflicts without resorting to violence.
Community Specialist, 10/2018 - 09/2019
Peninsula Regional Medical Center Laurel, DE,
  • Assisted one adult with IDD and autism in developing advocacy skills, participating in advocacy efforts, and utilizing personal advocates, as well as provided periodic relief for caregivers.
  • Supervised, educated, and monitored (as needed) adult individuals receiving services in work, home, school, or community type settings.
  • Provided one-on-one support as needed to meet emotional, physical, and medical needs of each adult individual with IDD and autism.
  • Connected individuals with available and relevant resources.
  • Actively participated in individual and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Increased individuals ability to complete basic living skills with minimal staff assistance.
Psychiatric Technician, 12/2017 - 08/2018
Children’s Hospital Of Philadelphia City, STATE,
  • Provided therapeutic care to patients ages infant to 19 years old, while observing medical, mental and behavioral components.
  • Provided least restrictive to most restrictive methods to de-escalate crisis utilizing non-violent crisis intervention techniques to assure patient, family and staff safety.
  • Promoted healthy coping skills via verbal support, implementation of behavior plan by therapeutic team and management of the environment.
  • Evaluated and documented patient responses to interventions as well as communicated findings to appropriate team members, in collaboration with care teams.
  • Participated in safe physical transfers and safe patient ambulation through knowledge and use of body mechanics and gait belts.
  • Collaborated with nursing in the application of restraints when required for safety.
  • Counseled and mentored patients on substance abuse and life choices.
Master of Science: Criminal Justice, Expected in 05/2014
Saint Joseph’s University - Philadelphia, PA,
Bachelor of Science: Recreation and Leisure Management, Expected in 05/2004
Cheyney University of Pennsylvania - Cheyney, PA

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Resume Overview

School Attended

  • Saint Joseph’s University
  • Cheyney University of Pennsylvania

Job Titles Held:

  • Shift Supervisor, Mentor II, Care Coordinator
  • Community Employment Program Specialist
  • Community Specialist
  • Psychiatric Technician


  • Master of Science
  • Bachelor of Science

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