shift miller level 2 resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Hardworking and punctual Shift Miller works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

  • Stockroom procedures
  • Materials transport
  • Product forecasting
  • Trend monitoring
  • Revenue optimization
  • Product organization
  • Shipping oversight
  • Loading and unloading
  • Freight operations
  • Dependable and reliable
  • Vendor relations
  • Loss prevention
  • Workload priorities
  • Merchandise restock
  • Inventory replenishment
  • Merchandise stocking
  • Report generation
  • Safety methods
  • Heavy lifting
  • Store planning and display design
  • Inventory tracking
  • Product displays
  • Mentoring and training
  • Report creation
  • RF scanning devices
  • Adaptive team player
  • Boxing and labeling
  • Price negotiation
  • Concrete Finishing
  • Concrete Forming
  • Customer Service
  • Software Support
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Forklift Operating
  • Flour Milling
  • Shift Milling
  • Training
  • Development
  • GMP
  • Construction
  • Live chat
  • Personal training
Shift Miller (Level 2), 08/2019 to Current
Ryder SystemBeaverton, OR,

Miller Responsibilities: Blending, cleaning and tempering of wheat. Monitor proper operation of the mill; maintain a high flour yield and quality on all grades or blends of flours as specifications dictate. Inspect and complete samples of flour as often as required. Route flour grades and blends into proper storage bins. Maintain product safety by following all GMP’s and HACCP program set forth for a food plant. Collect samples of finished flour for complete analysis by laboratory personnel. Administer chlorine applications by making pH checks on bleached flour and document the results. Inspect entire mill area for malfunctioning equipment, poor housekeeping, etc.

  • Able to work independently, able to multitask, basic computer skills and have good communication skills.
  • Strong decision-making abilities.
  • Able to lift 50 pounds, ride a manlift, frequently utilize 7 flights of stairs and be on their feet for extended periods during 12 hour shifts.
  • Knowledge of occupational hazards and safety precautions in a manufacturing plant.

Hours: 12 Hour Rotating Shifts (including weekends and Holidays)

Customer Service Representative, 01/2017 to 08/2019
Patterson Technology CenterCity, STATE,

Properly respond to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Major Duties:

  • Respond to incoming customer requests via phone, email and/or chat sessions.
  • Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Meet or exceed department performance metrics such as calls per hour, call lengths and adherence to schedule, etc.
  • Maintain technical expertise and proficiency with all related and relevant software and computer systems.
  • Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
  • Communicate professionally and effectively with customers for follow-up when required.
  • Maintain relevant skills and credits via internal support continuing training courses.
  • Follow established department processes and procedure.
  • Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
  • Perform other duties as assigned.

Critical Competencies:Customer Engagement: Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions.Flexibility: Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.Communication: Actively listens and communicates clearly and effectively both verbally and non-verbally. Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.Action Orientation: Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm.Interpersonal Effectiveness: Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations.Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.

Concrete Construction Laborer, 03/2015 to 01/2017
HWC Concrete ConstructionCity, STATE,
  • Designing and building forms.
  • Setting up the forms.
  • Pouring concrete.
  • Using wire mesh to reinforce the concrete.
  • Spreading and smoothing concrete.
  • Molding expansion joints and edges.
  • Using stains or colors to add the finishing touch.
  • Adding small stones or other materials for decoration.
  • Applying waterproofing and sealant to protect the concrete work.
  • Monitoring the material to ensure it hardens to a durable finish.
Shift Manager/Key Holder, 03/2013 to 03/2015
Panda Express Restaurant GroupCity, STATE,
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Responded to safety and loss prevention incidents.
  • Organized in-store promotional events.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Recommended improvements to store procedures.
  • Evaluated transactions for suspected fraud.
Education and Training
Advanced Grain Milling Science: Agriculture Manufacturing, Expected in 09/2021 to IAOM Kansas State University - Manhattan, KS,
Certification: Personal Training, Expected in 09/2021 to International Sports Sciences Association - Phoenix, AZ,
High School Diploma: , Expected in 05/2015 to Mattoon Community High School - Mattoon, IL,
  • Certified Personal Trainer, International Sports Sciences Association - 2021
  • Advanced Grain Milling Science Coarse - 2021

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Resume Overview

School Attended

  • IAOM Kansas State University
  • International Sports Sciences Association
  • Mattoon Community High School

Job Titles Held:

  • Shift Miller (Level 2)
  • Customer Service Representative
  • Concrete Construction Laborer
  • Shift Manager/Key Holder


  • Advanced Grain Milling Science
  • Certification
  • High School Diploma

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