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Service Deli Clerk Resume Example

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SERVICE DELI CLERK
Summary

Positive, upbeat Customer Service Associate brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Inventory rotation
  • Cleaning and sanitizing
  • Sales expertise
  • Food Services
  • Effective customer communication
  • Call center operations
  • Call control skills
  • Professional telephone voice
  • System documentation
  • Proficiency in Microsoft software
  • Data entry
  • Account updating
  • Call documentation skills
  • Inbound phone call management
  • MS Office proficiency
  • Quality assurance
  • Customer Service
  • Problem Resolution
  • Employee management
  • Conflict mediation
  • Fleet dispatching
  • Clerical support
  • Route management
  • Microsoft Office expertise
Experience
Service Deli ClerkCompany Name | City, State | Jul 2019-Current
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Documented and entered special orders for event catering and party trays using Microsoft Excel Spreadsheets.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Assessed customer needs and upsold products and services to maximize store sales.
Customer Service Team LeadCompany Name | City, State | Aug 2014-Jul 2019
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Escalated issues to correct individuals when typical proceduresdid not achieve resolution.
  • Implemented company processes to effectively resolve customer service issues.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered Numerous inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
Phone RepresentativeCompany Name | City, State | Apr 2005-Jan 2014
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Answered multi-line call system with consistent second answer speed.
  • Improved call management database by frequently changing and updating customer contact information.
  • Assisted callers per week in fast-paced environment.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Completed up to 200 outgoing calls per day according to assigned call list.
  • Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Retail Store SupervisorCompany Name | City, State | Apr 2002-Feb 2005
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Taught employees how to optimize space for special events such as discount sales.
  • Stayed up to date on product trends and customer needs.
  • Approved contracts and maintained inventories to guarantee availability of merchandise and services.
  • Dealt with customer complaints and rectified product and service issues.
  • Reviewed schedules to keep all stores under leadership properly staffed.
  • Enabled consistent sales by empowering front-line staff with tools to effectively promote products.
  • Greeted customers upon entrance to store and offered assistance in locating items.
Education and Training
High School DiplomaCarl Shurz High School | | City | Jun 1998
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Resume Overview

School Attended

  • Carl Shurz High School

Job Titles Held:

  • Service Deli Clerk
  • Customer Service Team Lead
  • Phone Representative
  • Retail Store Supervisor

Degrees

  • High School Diploma

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