Service Deli Clerk Resume Example
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SERVICE DELI CLERK
Summary
Positive, upbeat Customer Service Associate brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
Service Deli ClerkKroger | Boca Raton , FL | Jul 2019-Current
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Stayed calm and professional in allsituations and resolved conflicts to customer satisfaction.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Documented and entered special orders for event catering and party trays using Microsoft Excel Spreadsheets.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Assessed customer needs and upsold products and services to maximize store sales.
Customer Service Team LeadCigna | Chester , VT | Aug 2014-Jul 2019
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Implemented company processes to effectively resolve customer service issues.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered Numerous inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Cross-trained in other kitchen positions to support team and meet customer needs.
Phone RepresentativeEnterprise Rent-A-Car | Pasadena , TX | Apr 2005-Jan 2014
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Answered multi-line call system with consistent second answer speed.
- Improved call management database by frequently changing and updating customer contact information.
- Assisted callers per week in fast-paced environment.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Completed up to 200 outgoing calls per day according to assigned call list.
- Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Retail Store SupervisorTotal Wine | Towson , MD | Apr 2002-Feb 2005
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Taught employees how to optimize space for special events such as discount sales.
- Stayed up to date on product trends and customer needs.
- Approved contracts and maintained inventories to guarantee availability of merchandise and services.
- Dealt with customer complaints and rectified product and service issues.
- Reviewed schedules to keep all stores under leadership properly staffed.
- Enabled consistent sales by empowering front-line staff with tools to effectively promote products.
- Greeted customers upon entrance to store and offered assistance in locating items.
Education and Training
High School DiplomaCarl Shurz High School | | City | Jun 1998
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Resume Overview
School Attended
- Carl Shurz High School
Job Titles Held:
- Service Deli Clerk
- Customer Service Team Lead
- Phone Representative
- Retail Store Supervisor
Degrees
- High School Diploma
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