Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enthusiastic, bringing expertise in customer service, food preparation and catering. First-rate listening, problem-solving and relationship-building skills. Unique approach to satisfying customer requests. Dedicated with strong background helping with customer orders, cooking and store cleanliness. Stands for long hours and completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills. Energetic Deli Clerk with retail support and service experience. Dedicated to top-notch customer service and providing high-quality products to loyal customers.
Skills
Temperature control
Inventory rotation
Portioning
Experience
Service Deli Clerk, 12/2016 to Current Kroger – Golden, CO,
Checked signage and pricing to verify accurate displays on counters and in cases.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Documented and entered special orders for event catering and party trays.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Cross-trained in other kitchen positions to support team and meet customer needs.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Cleaned utensils, dishes and glasses for customer use.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Completed orders of all sizes according to customer preferences.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Adminitration/Accounts Receivable Clerk, 05/2005 to 11/2011 Presitge Pools – City, STATE,
Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
Coded invoices and other records to maintain organized and accurate records.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Updated receivables by totaling unpaid invoices.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.
Performed administrative tasks to support strategic initiatives.
Reached out to vendors and customers in order to resolve account problems.
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Answered inbound calls to provide information, answer questions or discuss payment options.
Calculated unpaid invoices to maintain updated receivables reports.
Owner/Operations Manager, 05/1988 to 09/2001 Ambiance Flowers – City, STATE,
Directed hiring and training of new department managers to drive organizational improvements.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Set pricing structures according to market analytics and emerging trends.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
Education and Training
Bachelor of Arts: Computer And Information Sciences, Expected in 06/1999 South University - West Palm Beach, Fl, GPA:
BBA: Business Administration, Expected in 06/1983 University of Miami - Miami, FL GPA:
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