Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
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-Making daily sandwiches, spreads, and special order trays.
-Cutting and wrapping gourmet cheeses.
-Deliveries
-Receiving new inventory and rotating stock by dates to keep items fresh and usable.
-Completing orders by slicing, weighing, packaging and pricing meats and cheeses.
-Sanitizing and keeping work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
-Staying calm and professional in all situations and resolving conflicts to customer satisfaction.
-Checking and recording refrigerator and freezer temperatures daily to verify proper working conditions.
-Assisting with monthly inventory.
-Giving exceptional customer service to all guests, including during peak business periods.
Member Service Representative
August 2014 - December 2015
-Welcomed members and offered pleasant service during entire transaction.
-Consulted with members regarding needs and addressed concerns.
-Processed cash and check deposits every day.
-Answered daily phone calls assisting members with phone transactions and other banking needs.
-Conducted special service and account transactions for members, including ordering checks, debit cards, and placing stop payment orders.
-Opened new member accounts, including checking, savings, christmas clubs, and IRA's.
-Working with many different computer websites and programs.
-Explained bank services, financial products and applicable fees to members.
-Reconciled cash and checks against computer records at end of shift.
Member Service Supervisor
December 2015 - June 2018
-Supplied tellers with coin and currency.
-Balanced daily cash deposits and vault inventory with zero error rate.
-Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintained accounts and opened new accounts.
-Scheduled tellers and assured the teller line ran smoothly.
-Processed debit card disputes and fraudulent transactions.
Delinquency and Collections Officer
June 2018 - August 2020
-Contacted debtors through email, telephone and mail contact to begin collections process.
-Reached out to members to pursue payments, remind of obligations and discuss default procedures.
-Located members whom were unable to be contacted by utilizing skip tracking and other strategies.
-Reviewed accounts and set up payment plans according to credit union policy and the needs of each member on an individual basis.
-Handled repossession processes when warranted.
-Handled small claims processes from start to finish on charged off loans when members were unwilling to set up payment plans.
Loan Officer
August 2020 - May 2021
-Educated members on variety of loan products and available credit options to promote valuable decision-making.
-Met with members to obtain information for loan applications and answer questions about processes.
-Working with many different computer websites and programs.
-Completed the loan process from start to finish by pulling a credit report, processing that information into an excel worksheet to determine if the loan could be approved, if approved disbursing loan proceeds.
-Processed online loan applications.
-Processed loan audits.
-Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
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-Making daily sandwiches, spreads, and special order trays.
-Cutting and wrapping gourmet cheeses.
-Deliveries
-Receiving new inventory and rotating stock by dates to keep items fresh and usable.
-Completing orders by slicing, weighing, packaging and pricing meats and cheeses.
-Sanitizing and keeping work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
-Staying calm and professional in all situations and resolving conflicts to customer satisfaction.
-Checking and recording refrigerator and freezer temperatures daily to verify proper working conditions.
-Assisting with monthly inventory.
-Giving exceptional customer service to all guests, including during peak business periods.
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