Service Deli Clerk resume example

Member Service Representative

August 2014 - December 2015

-Welcomed members and offered pleasant service during entire transaction.

-Consulted with members regarding needs and addressed concerns.

-Processed cash and check deposits every day.

-Answered daily phone calls assisting members with phone transactions and other banking needs.

-Conducted special service and account transactions for members, including ordering checks, debit cards, and placing stop payment orders.

-Opened new member accounts, including checking, savings, christmas clubs, and IRA's.

-Working with many different computer websites and programs.

-Explained bank services, financial products and applicable fees to members.

-Reconciled cash and checks against computer records at end of shift.

Member Service Supervisor

December 2015 - June 2018

-Supplied tellers with coin and currency.

-Balanced daily cash deposits and vault inventory with zero error rate.

-Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintained accounts and opened new accounts.

-Scheduled tellers and assured the teller line ran smoothly.

-Processed debit card disputes and fraudulent transactions.

Delinquency and Collections Officer

June 2018 - August 2020

-Contacted debtors through email, telephone and mail contact to begin collections process.

-Reached out to members to pursue payments, remind of obligations and discuss default procedures.

-Located members whom were unable to be contacted by utilizing skip tracking and other strategies.

-Reviewed accounts and set up payment plans according to credit union policy and the needs of each member on an individual basis.

-Handled repossession processes when warranted.

-Handled small claims processes from start to finish on charged off loans when members were unwilling to set up payment plans.

Loan Officer

August 2020 - May 2021

-Educated members on variety of loan products and available credit options to promote valuable decision-making.

-Met with members to obtain information for loan applications and answer questions about processes.

-Working with many different computer websites and programs.

-Completed the loan process from start to finish by pulling a credit report, processing that information into an excel worksheet to determine if the loan could be approved, if approved disbursing loan proceeds.

-Processed online loan applications.

-Processed loan audits.

-Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

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-Making daily sandwiches, spreads, and special order trays.

-Cutting and wrapping gourmet cheeses.

-Deliveries

-Receiving new inventory and rotating stock by dates to keep items fresh and usable.

-Completing orders by slicing, weighing, packaging and pricing meats and cheeses.

-Sanitizing and keeping work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

-Staying calm and professional in all situations and resolving conflicts to customer satisfaction.

-Checking and recording refrigerator and freezer temperatures daily to verify proper working conditions.

-Assisting with monthly inventory.

-Giving exceptional customer service to all guests, including during peak business periods.