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Service Deli Assistant Resume Example

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SERVICE DELI ASSISTANT
Summary

Hardworking service representative skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 10 years of experience.

Skills
  • Training and coaching
  • Management experience
  • Safe food handling
  • Personal service experience
  • Customer service
  • Issue and conflict resolution
  • Flexibility
  • Courteous and professional demeanor
Experience
09/2019 to Current
Service Deli AssistantRosauers Supermarkets Inc. － Walla Walla, WA
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Oversaw training and development of kitchen employees.
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
01/2012 to 10/2019
Certified Shift ManagerMcDonald's － Walla Walla, WA
  • Cross-trained in every store role to maximize operational knowledge.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Increased overall team efficiency and productivity.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Directed employees through daily routines.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Managed inventory and ordered new products when inventory was running low.
  • Handled any customer complaints, questions, and inquiries.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
06/2012 to 10/2012
Sandwich MakerJimmy John's － Wall Walla, WA
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Accepted payments and made change to process transactions.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Washed and sanitized dishes after every use to protect customers.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Cleaned and maintained all food preparation stations.
  • Answered guest questions, delivering most accurate and updated information available.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Executed all daily tasks and assisted other team members when needed.
09/2009 to 10/2010
Sandwich MakerQuiznos － Walla Walla, WA
  • Answered guest questions, delivering most accurate and updated information available.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Verified orders and bagged items for easy transport.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Accepted payments and made change to process transactions.
  • Cleaned and maintained all food preparation stations.
  • Washed and sanitized dishes after every use to protect customers.
  • Assisted customers, including answering questions and preparing orders.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Education and Training
06/2009
High School DiplomaWalla Walla High School － Walla Walla, WA
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Resume Overview

Companies Worked For:

  • Rosauers Supermarkets Inc.
  • McDonald's
  • Jimmy John's
  • Quiznos

School Attended

  • Walla Walla High School

Job Titles Held:

  • Service Deli Assistant
  • Certified Shift Manager
  • Sandwich Maker

Degrees

  • High School Diploma

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