LiveCareer-Resume

servers assistant resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Sociable Server offering 8 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Skills
  • Dish preparation
  • Table setting arrangements
  • Point of Sale (POS) system operations
  • Menu memorization
  • Effective customer upselling
  • Price memorization
  • Safe food handling
  • Dining customer service
  • Check payment processing
  • High-volume dining
  • Table bussing
  • Guest service
  • Table setting arrangement
  • Dining room organization
  • Food running
  • Menu inquiries
  • Table setup
  • Customer seating
Experience
05/2015 to Current Server's Assistant Aparium Hotel Group | Chicago, IL,
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Delivered customer service excellence by promptly filling orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Carried food orders to specific restaurant tables and served guests.
  • Set up tables and chairs for parties and large groups.
  • Retrieved and transported dirty tableware to dishwashing area.
  • Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Cleared dishes after courses for prompt table maintenance.
  • Greeted guests with friendliness and professionalism.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
09/2009 to 08/2014 Front Desk Receptionist/Assistant Housekeeper Vacasa | Idyllwild, CA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Reported suspicious individuals to supervisor.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Scheduled and confirmed appointments and meetings for management team.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
06/2009 to 11/2012 Front Desk Receptionist Comfort Inn & Suites | City, STATE,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Assisted staff and executives with special projects.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Maintained office equipment, scheduling service to repair issues.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Welcomed large volume of guests and improved overall customer service.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education and Training
Expected in 06/2013 to to GED | Jefferson Adult Education , Port Huron, MI, GPA:

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Resume Overview

School Attended

  • Jefferson Adult Education

Job Titles Held:

  • Server's Assistant
  • Front Desk Receptionist/Assistant Housekeeper
  • Front Desk Receptionist

Degrees

  • GED

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