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Server Team Lead Resume Example

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JG
SERVER TEAM LEAD
Professional Summary

I am experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Skills
  • Self-managed
  • Customer service
  • Team player
  • Guest relations management
  • High-volume dining
  • Cash handling expert
  • Menu presentation
  • Daily specials memorization
  • Wine knowledge
  • Dining area cleanliness
  • Wine service
  • Bill computation
  • Guest seating arrangements
  • Food tray carrying
  • Guest relations
  • Upselling techniques
  • Accurate money handling
  • Order accuracy
  • Food and beverage pairings
  • Bar terminology expertise
  • Hospitality
  • Program management expertise
  • Compliance reviews
  • Technical consulting
  • Needs analysis
  • Requirements management
  • Consultative sales techniques
  • Machine learning
  • Contract negotiations
  • Diagnostic testing
  • Budgeting
  • Staff leadership and direction
  • Upselling
  • Event planning and execution
  • Hazard analysis and risk control
  • Issue resolution
  • Data collection and analysis
  • Quality assurance
  • Brand management
  • Competitive analysis
  • Negotiation skills
  • Multi-tasking
  • Microsoft Office and Adobe Premier
  • Technical, fundamental and level II analysis
  • Leadership
  • Safety procedures
  • Account management and updating
  • Telephone etiquette
  • Financial advice
Work History
09/2017 - CurrentServer Team Lead | Braid - Edison, NJ
  • Prepared beverages and filled food orders for customers
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Managed food resources, memorized orders and wrote patron's food orders on slips in 200-seat restaurant
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
09/2016 - CurrentInvestor | Td Ameritrade - Woodbridge, NJ
  • Evaluated capital needs of clients and assessed market conditions to structure financial packages
  • Raised money to complete business development projects such as mergers and company purchases
  • Advised clients on equity and pharmaceutical investments, including aspects of capitalization such as amounts, sources and timing
  • Identified early-stage companies that could be investment candidates and initiated contact for further investigation
  • Synthesized current business intelligence data to produce reports and polished presentations highlighting findings and recommending changes
  • Created and improved intelligence resources to facilitate consistent gains
  • Evaluated market and social trends to understand competitive environments and assess current strategies
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
11/2016 - 10/2018Technology Sales Associate | Staples - Iseilin, NJ
  • Provided bookings forecast inputs for all product opportunities within assigned accounts
  • Prepared cost estimates by studying customer documents and consulting with project managers
  • Developed and implemented pursuit plans for all opportunities with assigned key accounts
  • Managed technical integration, systems engineering program management, customer support and program management
  • Gained customer acceptance by demonstrating cost reductions and operations improvements
  • Provided technical troubleshooting and problem solving for clients with installed equipment/system issues
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
  • Analyzed marketing data, including market trends, competitor performance and product strengths
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy
  • Supported market research activities, including metrics and requirements development and risk management
  • Received training and certification from Staples to represent Staples, explain technical functions of mobile devices and guide product selection by customers
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Monitored social media and online sources for industry trends
Education
Pennsylvania State University, University Park, PASome College (No Degree): Marketing
2016Perth Amboy High School, Perth Amboy, NJHigh School Diploma:
Affiliations
  • Financial Management Association (FMA)
  • Student Investment Management (SIM)
  • Student Council
  • SXN
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Resume Overview

Companies Worked For:

  • Braid
  • Td Ameritrade
  • Staples

School Attended

  • Pennsylvania State University
  • Perth Amboy High School

Job Titles Held:

  • Server Team Lead
  • Investor
  • Technology Sales Associate

Degrees

  • Some College (No Degree) : Marketing
    High School Diploma :

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