I am experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
Skills
Self-managed
Customer service
Team player
Guest relations management
High-volume dining
Cash handling expert
Menu presentation
Daily specials memorization
Wine knowledge
Dining area cleanliness
Wine service
Bill computation
Guest seating arrangements
Food tray carrying
Guest relations
Upselling techniques
Accurate money handling
Order accuracy
Food and beverage pairings
Bar terminology expertise
Hospitality
Program management expertise
Compliance reviews
Technical consulting
Needs analysis
Requirements management
Consultative sales techniques
Machine learning
Contract negotiations
Diagnostic testing
Budgeting
Staff leadership and direction
Upselling
Event planning and execution
Hazard analysis and risk control
Issue resolution
Data collection and analysis
Quality assurance
Brand management
Competitive analysis
Negotiation skills
Multi-tasking
Microsoft Office and Adobe Premier
Technical, fundamental and level II analysis
Leadership
Safety procedures
Account management and updating
Telephone etiquette
Financial advice
Education
Pennsylvania State UniversityUniversity Park, PAExpected in – –:Marketing - GPA:
Perth Amboy High SchoolPerth Amboy, NJExpected in 2016 – –High School Diploma: - GPA:
Work History
Braid - Server Team Lead City, STATE, 09/2017 - Current
Prepared beverages and filled food orders for customers
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Upsold menu items to customers, driving up per sale revenues and maximizing profits
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
Kept register accurate through correct billing, payment processing and cash management practices
Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Managed food resources, memorized orders and wrote patron’s food orders on slips in 200-seat restaurant
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Td Ameritrade - Investor City, STATE, 09/2016 - Current
Evaluated capital needs of clients and assessed market conditions to structure financial packages
Raised money to complete business development projects such as mergers and company purchases
Advised clients on equity and pharmaceutical investments, including aspects of capitalization such as amounts, sources and timing
Identified early-stage companies that could be investment candidates and initiated contact for further investigation
Synthesized current business intelligence data to produce reports and polished presentations highlighting findings and recommending changes
Created and improved intelligence resources to facilitate consistent gains
Evaluated market and social trends to understand competitive environments and assess current strategies
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Staples - Technology Sales Associate City, STATE, 11/2016 - 10/2018
Provided bookings forecast inputs for all product opportunities within assigned accounts
Prepared cost estimates by studying customer documents and consulting with project managers
Developed and implemented pursuit plans for all opportunities with assigned key accounts
Managed technical integration, systems engineering program management, customer support and program management
Gained customer acceptance by demonstrating cost reductions and operations improvements
Provided technical troubleshooting and problem solving for clients with installed equipment/system issues
Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
Analyzed marketing data, including market trends, competitor performance and product strengths
Identified sales opportunities by assessing environment and devising and implementing winning strategy
Supported market research activities, including metrics and requirements development and risk management
Received training and certification from Staples to represent Staples, explain technical functions of mobile devices and guide product selection by customers
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Monitored social media and online sources for industry trends
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