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Server Team Lead Resume Example

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SERVER TEAM LEAD
Professional Summary

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Managing and Serving and training in Customer Service. Motivated to learn, grow and excel in Hospitality.

Skills
  • Staff management
  • Kitchen staff coordination
  • Kitchen equipment operation and maintenance
  • Sanitizing understanding
  • Inventory controls
  • High-volume dining
  • Code validation skills
  • Quality control management
  • Cleaning and sanitation
  • Staff development plans
  • Process evaluation and enhancement
  • Leadership training
  • Time management
  • Public speaking
  • Team leadership
  • Written and oral communication
  • Highly organized
  • FMLA knowledge
Work History
December 2017-December 2019Server Team Lead | Hilton Garden Inn Northwest Conference Center | Milwaukee, Wisconsin
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Assisted in managing wait staff of 20, serving 50 or more customers for 4-star fine dining establishment.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Assisted in finding coverage and covering addition positions, hostess ,room service attendant, busser, and bartender.
  • Training new employees on policies, procedures, POS system, and customer service to maximize job satisfaction and productivity
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Cashiering at large holiday banquet events to ensure a prompt service to guest.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Displayed enthusiasm and promoted exceptional service to customers, successfully increasing referrals and walk-in business.
February 2017-August 2017Restaurant Server | George Webb Restaurant | Wauwatosa, WI
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset numerous tables per shift, working efficiently to keep dining room and work areas clean.
February 2013-November 2016Training Manager | Prospect Airport Services | Milwaukee, WI
  • Delivered new employee onboarding and training sessions via [Software] and [System].
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Developed departmental systems and procedures to better align workflow processes.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Coordinated with partnered airlines to ensure all hazmat, airline procedures and policies are met.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Documented all changes in computer tracking system.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Education
June 2014High School Diploma: Casmir Pulaski High School, Milwaukee, WI
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Resume Overview

Companies Worked For:

  • Hilton Garden Inn Northwest Conference Center
  • George Webb Restaurant
  • Prospect Airport Services

School Attended

  • Casmir Pulaski High School

Job Titles Held:

  • Server Team Lead
  • Restaurant Server
  • Training Manager

Degrees

  • High School Diploma :

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