server support team lead resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Objective: Finance

Capable of giving each customer targeted advice, service options and product recommendations to serve debt management needs. Effective at building and implementing plans for each person or organization. Proficient in factors affecting credit scores and how to handle each situation.

  • Self-managed
  • Customer service
  • Team player
  • Guest relations management
  • High-volume dining
  • Cash handling expert
  • Menu presentation
  • Daily specials memorization
  • Wine knowledge
  • Dining area cleanliness
  • Wine service
  • Bill computation
  • Guest seating arrangements
  • Food tray carrying
  • Guest relations
  • Upselling techniques
  • Accurate money handling
  • Order accuracy
  • Food and beverage pairings
  • Bar terminology expertise
  • Hospitality
  • Program management expertise
  • Compliance reviews
  • Technical consulting
  • Needs analysis
  • Requirements management
  • Consultative sales techniques
  • Machine learning
  • Contract negotiations
  • Diagnostic testing
  • Budgeting
  • Staff leadership and direction
  • Upselling
  • Event planning and execution
  • Hazard analysis and risk control
  • Issue resolution
  • Data collection and analysis
  • Quality assurance
  • Brand management
  • Competitive analysis
  • Negotiation skills
  • Multi-tasking
  • Microsoft Office and Adobe Premier
  • Technical, fundamental and level II analysis
  • Leadership
  • Safety procedures
Pennsylvania State University University Park, PA Expected in : Marketing - GPA :
Perth Amboy High School Perth Amboy, NJ Expected in 06/2016 High School Diploma : - GPA :
Work History
Briad - Server Support Team Lead
City, STATE, 09/2017 - Current
  • Prepared beverages and filled food orders for customers
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Managed food resources, memorized orders and wrote patron’s food orders on slips in 200-seat restaurant
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Td Ameritrade - Investor
City, STATE, 09/2016 - Current
  • Evaluated capital needs of clients and assessed market conditions to structure financial packages
  • Raised money to complete business development projects such as mergers and company purchases
  • Advised clients on equity and pharmaceutical investments, including aspects of capitalization such as amounts, sources and timing
  • Identified early-stage companies that could be investment candidates and initiated contact for further investigation
  • Synthesized current business intelligence data to produce reports and polished presentations highlighting findings and recommending changes
  • Created and improved intelligence resources to facilitate consistent gains
  • Evaluated market and social trends to understand competitive environments and assess current strategies
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Staples - Technology Sales Associate
City, STATE, 11/2016 - 10/2018
  • Provided bookings forecast inputs for all product opportunities within assigned accounts
  • Prepared cost estimates by studying customer documents and consulting with project managers
  • Developed and implemented pursuit plans for all opportunities with assigned key accounts
  • Managed technical integration, systems engineering program management, customer support and program management
  • Gained customer acceptance by demonstrating cost reductions and operations improvements
  • Provided technical troubleshooting and problem solving for clients with installed equipment/system issues
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
  • Analyzed marketing data, including market trends, competitor performance and product strengths
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy
  • Supported market research activities, including metrics and requirements development and risk management
  • Received training and certification from Staples to represent Staples, explain technical functions of mobile devices and guide product selection by customers
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Monitored social media and online sources for industry trends
  • Financial Management Association (FMA)
  • Student Investment Management (SIM)
  • Student Council
  • SXN

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Resume Overview

School Attended

  • Pennsylvania State University
  • Perth Amboy High School

Job Titles Held:

  • Server Support Team Lead
  • Investor
  • Technology Sales Associate


  • Some College (No Degree)
  • High School Diploma

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