Positive and upbeat Customer Service Associate bringing 10 + years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Menu memorization
Food inspection
Point of Sale (POS) system operations
Effective customer upselling
Prompt table clearance
Service prioritization
Conflict and dispute resolution
MS Office
Relationship Development
Customer Service
First Aid/CPR
Experience
Server Support Team Lead, 05/2017 - Current Tradewinds Island Resorts – City, STATE,
Managed closing duties, including restocking items and reconciling cash drawer.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Furniture and Bedding Customer Service, 11/2015 - 02/2017 Macy's – City, STATE,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Evaluated customer account information to assess current issues and determine potential solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Maintained revenue streams by exhausting every option before offering refunds.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Server, Hostess, Manager Assistant, 01/2008 - 03/2015 Tradewinds Island Resorts – City, STATE,
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Checked dining and serving areas every Time a guest departed to verify proper cleanliness and readiness for guests.
Monitored dining area to assess server capacity and accurately estimate wait times.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Operated POS terminals to input orders, split bills and calculate totals.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Office Assistant, Closing Cashier, 01/2004 - 03/2009 Kash N' Karry – City, STATE,
Prepared and checked cashier register tills.
Organized cash movements between offices and to or from banks.
Fostered working relationships with banks, vendors and clients to facilitate communication on payment schedules and methods and prompt conflict resolution when problems occurred.
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
Provided training to store employees covering areas such as cash handling procedures and security requirements.
Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Automated office operations by managing client correspondence, filing, record tracking and data communications.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
High School Diploma: , Expected in 4 2005 - St. Petersburg High School - Saint Petersburg, FL GPA:
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