Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Positive and upbeat Customer Service Associate bringing 10 + years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Menu memorization
  • Food inspection
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Prompt table clearance
  • Service prioritization
  • Conflict and dispute resolution
  • MS Office
  • Relationship Development
  • Customer Service
  • First Aid/CPR
Experience
Server Support Team Lead, 05/2017 - Current
Tradewinds Island Resorts City, STATE,
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Furniture and Bedding Customer Service, 11/2015 - 02/2017
Macy's City, STATE,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Server, Hostess, Manager Assistant, 01/2008 - 03/2015
Tradewinds Island Resorts City, STATE,
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Checked dining and serving areas every Time a guest departed to verify proper cleanliness and readiness for guests.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Office Assistant, Closing Cashier, 01/2004 - 03/2009
Kash N' Karry City, STATE,
  • Prepared and checked cashier register tills.
  • Organized cash movements between offices and to or from banks.
  • Fostered working relationships with banks, vendors and clients to facilitate communication on payment schedules and methods and prompt conflict resolution when problems occurred.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Automated office operations by managing client correspondence, filing, record tracking and data communications.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
High School Diploma: , Expected in 4 2005
-
St. Petersburg High School - Saint Petersburg, FL
GPA:
Activities and Honors

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Resume Overview

School Attended

  • St. Petersburg High School

Job Titles Held:

  • Server Support Team Lead
  • Furniture and Bedding Customer Service
  • Server, Hostess, Manager Assistant
  • Office Assistant, Closing Cashier

Degrees

  • High School Diploma

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