- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Positive and upbeat Customer Service Associate bringing 10 + years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
- Menu memorization
- Food inspection
- Point of Sale (POS) system operations
- Effective customer upselling
- Prompt table clearance
- Service prioritization
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- Conflict and dispute resolution
- MS Office
- Relationship Development
- Customer Service
- First Aid/CPR
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Server Support Team Lead, 05/2017 - Current
Tradewinds Island Resorts – City, STATE,
- Managed closing duties, including restocking items and reconciling cash drawer.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Furniture and Bedding Customer Service, 11/2015 - 02/2017
Macy's – City, STATE,
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Maintained revenue streams by exhausting every option before offering refunds.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Server, Hostess, Manager Assistant, 01/2008 - 03/2015
Tradewinds Island Resorts – City, STATE,
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Checked dining and serving areas every Time a guest departed to verify proper cleanliness and readiness for guests.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Office Assistant, Closing Cashier, 01/2004 - 03/2009
Kash N' Karry – City, STATE,
- Prepared and checked cashier register tills.
- Organized cash movements between offices and to or from banks.
- Fostered working relationships with banks, vendors and clients to facilitate communication on payment schedules and methods and prompt conflict resolution when problems occurred.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Automated office operations by managing client correspondence, filing, record tracking and data communications.
- Worked closely with front-end staff to assist customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
High School Diploma: , Expected in 4 2005
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St. Petersburg High School - Saint Petersburg, FL
GPA:
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