Server Support Team Lead resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Server Support
Hot and Cold Foods
Team Support
Customer Satisfaction
Exceptional Customer Service
Client Relationships
Cooking Procedures
Guest Interaction
Customer Deliveries
Receiving Shipments
Billing and Payment Processing
Food and Beverage Service
Shipment Preparation
Office Procedures
Microsoft Operating Systems
Food Safety and Quality
Portion Standards
Restaurant Operation
Proper Storage Procedures
Safe Food Handling Practices
Education
The Art Institute of Costa Mesa, CACosta Mesa, CA, Expected in 06/2011 ā āAssociates Degree:Culinary Arts - GPA:
Santa Ana High SchoolSanta Ana, CAExpected in 06/1991 ā āDiploma:General AP Education - GPA:
Work History
Landry's - Server Support Team Lead Norman, OK, 10/2012 - 01/2019
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Supported needs of 6- person wait staff who attended to specific needs of countless customers daily.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Oversaw daily operations of service team, delegated tasks and trained new staff.
Five Guys - Kitchen Line Cook Worcester, MA, 04/2011 - 02/2012
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Transitioned between breakfast and lunch service.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Grilled meats and seafood to customer specifications.
Prepared average of 30 orders each shift.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Prepared food items such as meats, poultry and fish for frying purposes.
Maintained smooth and timely operations in preparation and delivery of meals.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Azek Building Products - Prep Crew Member New York, NY, 09/2010 - 04/2011
Maintained composure and work quality while under stress.
Lifted and carried heavy materials.
Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Maintained high personal grooming standards and uniform presentation.
Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Pushed, pulled and transported large loads and objects.
Successfully maintained clean, valid driver's license and access to reliable transportation.
Collaborated with team members to achieve target results.
Evans Manufacturing - Shipping Supervisor City, STATE, 09/1992 - 12/2003
Inspected loading operations for improvements in efficiency and safety.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Supervised shipping team of 5 employees.
Managed shipping and receiving activities for company with 50+ orders processed daily.
Monitored and reported on transportation costs and properly filed shipping documents.
Orchestrated routing by producing accurate shipping documentation and package labels.
Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
Worked with vendors to schedule daily pickups and weekly deliveries.
Lead team of 5 employees packaging, palletizing and shipping up to 80+ boxes per day.
Stacked and stored pallets at end of shift to keep warehouse clean and organized.
Pulled, verified and packaged items for shipment.
Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
Prepared shipping documents and invoices, processed payments and fielded client questions.
Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
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