Server Support Team Lead resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Server Support
  • Hot and Cold Foods
  • Team Support
  • Customer Satisfaction
  • Exceptional Customer Service
  • Client Relationships
  • Cooking Procedures
  • Guest Interaction
  • Customer Deliveries
  • Receiving Shipments
  • Billing and Payment Processing
  • Food and Beverage Service
  • Shipment Preparation
  • Office Procedures
  • Microsoft Operating Systems
  • Food Safety and Quality
  • Portion Standards
  • Restaurant Operation
  • Proper Storage Procedures
  • Safe Food Handling Practices
The Art Institute of Costa Mesa, CA Costa Mesa, CA, Expected in 06/2011 Associates Degree : Culinary Arts - GPA :
Santa Ana High School Santa Ana, CA Expected in 06/1991 Diploma : General AP Education - GPA :
Work History
Landry's - Server Support Team Lead
Norman, OK, 10/2012 - 01/2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supported needs of 6- person wait staff who attended to specific needs of countless customers daily.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Oversaw daily operations of service team, delegated tasks and trained new staff.
Five Guys - Kitchen Line Cook
Worcester, MA, 04/2011 - 02/2012
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Transitioned between breakfast and lunch service.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Grilled meats and seafood to customer specifications.
  • Prepared average of 30 orders each shift.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Azek Building Products - Prep Crew Member
New York, NY, 09/2010 - 04/2011
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained high personal grooming standards and uniform presentation.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Pushed, pulled and transported large loads and objects.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Collaborated with team members to achieve target results.
Evans Manufacturing - Shipping Supervisor
City, STATE, 09/1992 - 12/2003
  • Inspected loading operations for improvements in efficiency and safety.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Supervised shipping team of 5 employees.
  • Managed shipping and receiving activities for company with 50+ orders processed daily.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Lead team of 5 employees packaging, palletizing and shipping up to 80+ boxes per day.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified and packaged items for shipment.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.

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Resume Overview

School Attended

  • The Art Institute of Costa Mesa, CA
  • Santa Ana High School

Job Titles Held:

  • Server Support Team Lead
  • Kitchen Line Cook
  • Prep Crew Member
  • Shipping Supervisor


  • Associates Degree
  • Diploma

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