Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Professional and well-grounded team member with superior customer service skills

Goal-driven restaurant manager/team leader with extensive background managing busy FOH areas systems.

Focused on providing professional service and support to every visitor. Diligent about paying close attention to detail and customer service satisfaction!

  • Customer relations
  • Customer service orientation
  • Banking operations
  • Human resources best practices
  • Senior leadership support
  • Accounts payable and receivable
  • Event coordination
  • Ability to prioritize
  • Computer proficiency
  • Scheduling and calendar management
  • Process improvements
  • Detail-oriented
  • Inventory control
  • Self-directed
  • Motivational leadership style
  • Reception
  • Professional demeanor
  • Detail oriented
  • Public relations
Server Support Team Lead, 01/2020 to Current
Cypress Run Golf CourseCity, STATE,
  • Upper Class Service
  • Oversaw training and daily performance of staff.
  • Place reservations through phone and email.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Prepared salads and appetizers to back up kitchen staff.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Assistant Manager/Customer Service Manager, 06/2018 to 10/2019
Whiskey River OTWCity, STATE,
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Trained team of 30 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Evaluated employee performance and developed improvement plans.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Server/Crew Trainer, 04/2010 to 12/2017
Gun Lake CasinoCity, STATE,
  • Prepared salads and appetizers to back up kitchen staff.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
Office Manager/Receptionist/Customer Service Manager, 01/2014 to 06/2016
Great Lakes Med CenterCity, STATE,
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Oversaw daily functions.
  • Managed office inventory by maintaining documentation of stock.
  • Wrote professional business correspondence.
  • Implemented new credit card payment system to support online orders.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Provided information to callers and drafted office emails.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Oversaw office inventory and timely reordering of supplies.
  • Served as main point of contact for outside vendors.
  • Set up new files and assigned tracking numbers.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Updated employee paperwork and records.
  • Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education and Training
High School Diploma: , Expected in 08/1988
Lakeland High School - Lagrange, IN
: Business Administration And Management, Expected in
Davenport University - Grand Rapids, MI

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Resume Overview

School Attended

  • Lakeland High School
  • Davenport University

Job Titles Held:

  • Server Support Team Lead
  • Assistant Manager/Customer Service Manager
  • Server/Crew Trainer
  • Office Manager/Receptionist/Customer Service Manager


  • High School Diploma
  • Some College (No Degree)

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