Server Support Team Lead Resume Example

• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
• Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
• Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
• Adhered to corporate standards and policies in overseeing restaurant operations.

Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. Provide support for program of directors, prepare meeting packets prior, attend weekly meeting.

• Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
• Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
• Conducted monthly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
• Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Cultivated community relations and worked with teams to ensure program optimization.
• Oversaw office inventory and timely reordering of supplies.
• Completed billing, collections and reporting duties on daily basis.
• Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Enhanced customer satisfaction ratings by resolving account issues efficiently.

• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Took accurate messages for staff and management to facilitate open and speedy communication.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Scheduled patients appointments for Psychiatrist/Therapist/Nursing staff.
• Processed payments for insurance and updated accounts to reflect balance changes.
• Answered and directed incoming calls using multi-line telephone system.
• Assisted 50 visitors per 60 minutes by directing to appropriate personnel and answering average of innumerable calls and emails daily.