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Server Support Team Lead Resume Example

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SR
SERVER SUPPORT TEAM LEAD
Summary

Helped administrative team members carry out smooth and accurate work. Highly organized multi-tasker with more than 11 years of Interpersonal service experience and drive to positively impact team success. Knowledgeable about enforcing company standards, employment regulations and best practices. Offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

Skills
  • Human resources best practices
  • Report writing
  • Data entry
  • Ability to prioritize
  • Motivational leadership style
  • Scheduling and calendar management
  • Event coordination
  • Team building
  • Administrative support
  • MS Office
Experience
09/2018 - 03/2020Server Support Team Lead Kimpton Hotels | Palm Springs , CA

My responsibilities consist of taking orders and serving food and beverages to Guests in our restaurant. Always aware of Guest satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to Guests. Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable and well attended to at all times. Provide the perfect service experience for every Guest. Adhere to timing standards for products and services. Look for ways to consolidate service and increase table turns.
Present menu, answer questions and make suggestions regarding food and beverage. Apply positive suggestive sales approach to guide Guests. Pre-bus tables; maintain table cleanliness, bus tables. Looks for ways to avoid waste and limit costs while also assisting in keeping the restaurant clean and safe. Must follow all cash handling policies and procedures.

12/2016 - 05/2019Server CaptainTroon Golf, L.L.C. | Show Low , AZ
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
  • Adhered to corporate standards and policies in overseeing restaurant operations.
12/2014 - 07/2016Office ManagerMethodist Hospital For Surgery | Saint Joseph , MO

Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. Provide support for program of directors, prepare meeting packets prior, attend weekly meeting.

  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Conducted monthly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Cultivated community relations and worked with teams to ensure program optimization.
  • Oversaw office inventory and timely reordering of supplies.
  • Completed billing, collections and reporting duties on daily basis.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
02/2010 - 03/2014ReceptionistCommunity Council Health Systems Of Philadelphia | City , STATE
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Scheduled patients appointments for Psychiatrist/Therapist/Nursing staff.
  • Processed payments for insurance and updated accounts to reflect balance changes.
  • Answered and directed incoming calls using multi-line telephone system.
  • Assisted 50 visitors per 60 minutes by directing to appropriate personnel and answering average of innumerable calls and emails daily.
Education and Training
Some College (No Degree): Elementary Education
Kean University | City
  • Apply best practices in education, including proven methods for lesson planning and assessment
    Enrich your understanding of human cognition, behavior and diverse learning styles
    Create instructional activities for children at various developmental levels
    Gain valuable field experience and build a professional network
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How this resume score could be improved?

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Resume Overview

School Attended

  • Kean University

Job Titles Held:

  • Server Support Team Lead
  • Server Captain
  • Office Manager
  • Receptionist

Degrees

  • Some College (No Degree) : Elementary Education

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