Server Support Team Lead Resume Example The Colonial Bar And Grill

SERVER SUPPORT TEAM LEAD

Professional Summary

Hardworking breakpack worker offering 3 years supporting Staples Warehouse manufacturing needs. Successful in working long hours in challenging environments, and completing tasks such as moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members, pitching in to help achieve team goals. Motivated Production Line Worker proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team and company success.

Skills

Scheduling
Data entry
Workflow planning
Credit and collections

Policy and procedure modification
Strategic planning
Inventory management

Work History

03/2019 to CurrentServer Support Team LeadThe Colonial Bar And Grill | Hagerstown, MD

Prepared beverages and filled food orders for customers.
Established and updated work schedules to account for changing staff levels and expected workloads.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Supervised and guided new employees on basic duties and managerial duties and responded quickly to questions, which improved understanding of job responsibilities.

10/2017 to 03/2019BreakpackStaples Warehouse | Hagerstown, MD

Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Noted unsafe components inside packages and discussed concerns with supervisors.
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Checked inventory and selected specific products from specific locations based upon customer orders and availability.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Added packed boxes to conveyor belts for movement to shipping stations.

05/2010 to 10/2017Frozen Foods ManagerWalmart | Hagerstown, MD

Recruited, managed and motivated 12-member retail team to give every guest positive and memorable experiences.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers with locating and choosing merchandise in any store department.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Educated staff on strategies for handling difficult customers and challenging situations.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Marked-down clearance items and relocated merchandise to proper store areas.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

06/1996High School DiplomaWilliamsport High School, Williamsport, MD

Some College (No Degree) | Business ManagementHagerstown Community College, Hagerstown, MD

Additional Information

I am a fast learner and am eager to learn as much as possible so I can potentally move up in the company. I always give 110% each and every day and care very much about the work I do.

Resume Overview

Companies Worked For:

The Colonial Bar And Grill
Staples Warehouse
Walmart

School Attended

Williamsport High School
Hagerstown Community College

Job Titles Held:

Server Support Team Lead
Breakpack
Frozen Foods Manager

Degrees

06/1996 High School Diploma
Some College (No Degree) | Business Management

Server Support Team Lead Resume Example

Resume Score: 80%

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