I have a 6+ year experience in customer service and a 2+ year experience as an office clerk. I'm bilingual and very fluently in both Spanish and English. I'm a hard working and dedicated team member and one of my priorities is having customer satisfaction. I'm also experience in handling money both cash and credit card transactions. I'm a fast learner and can usually work at a fast pace and keep my calm during stressful situations.
I maintained the flow of tables. Answer phones and kept up to day store policies. I made sure there was enough material for the day. I greeted guest in an enthusiastic and proper manner. I kept confidence and calm during stressful situations for example during rush hour . I also expressed appreciation and invited customers to return to the store. As a Server Assistant I helped servers with anything they needed. In the 6+ years i worked there I was given 4 raises due to my dedicated and hardworking manner. I was also promoted to server assistant from the hosti position.
I was a team member for 2+ years. My main responsibilities were handling large amount of money both cash and credit card transactions. I worked with phone inquiries and call in prescriptions. Multi-task during stressful situations and completed tasks at hand in a promptly manner. Kept my station clean and stock up. I also used office equipment rightfully and had a system to filed quickly and efficiently. I was responsible for cash out at the end of the day. I was also responsible to update guest information and their appointments. I worked well with my co-workers. I was given a raise at a few months of entering due to my hard work. My priority was to ensure every patient was seen in a timely manner and their questions answer.
I work at Moe's Restaurant for 2+ years. I started as a cashier and was in charge of register and checking out guest's orders. I kept my area clean and that included: sweeping, brewing tea, stocking up the necessary materials. Assisted co-workers with anything they needed. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. I was then promoted to Preparation. My responsibilities there was making sure we had enough vegetables for the day. I was also very detailed in cleaning the freezer and around it before and after my shift. I was in charged of opening lobby and salsa bar. I also took drive-thru orders and made sure the guest got exactly what they order.
I was employed here 4+ years. I handle mainly cash and credit card transactions. I took orders over the phone and also over the counter. I Up-sold additional menu items, beverages and to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Served fresh, hot food with a smile in a timely manner. Carefully maintained sanitation, health and safety standards in all work areas.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops.
I graduated with an Advanced Diploma and with a GPA of 3.2
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