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Server Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Friendly Waitress with strong understanding of hospitality and food and beverage industries. Extensive knowledge of high-end ingredients and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Skills
  • Table setting arrangements
  • Point of Sale (POS) system operations
  • Menu memorization
  • Check payment processing
  • Price memorization
  • Prompt table clearance
  • Effective customer upselling
  • Dining customer service
  • Dining crew workflow optimization
  • Safe food handling
  • Seating assignment preparation
  • High-volume dining
  • Service prioritization
Experience
Server Assistant, 05/2017 to Current
Hilton WorldwideScranton, PA,
  • Greeted guests with friendliness and professionalism.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Hostess, 08/2014 to 10/2015
Shepherd Of The ValleyBoardman, OH,
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Tracked seated guests and available seating using [System].
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Cleaned seating area and checked restrooms every 20 minutes
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Answered questions about food and order statuses for waiting customers.
  • Answered telephone to provide establishment information and take party reservations.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Notified servers after seating parties in section for prompt service.
  • Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
  • Cleaned seating area and checked restrooms every 20 minutes
  • Cleaned seating area and checked restrooms every 20 minutes
Hostess, 02/2010 to 08/2013
Shepherd Of The ValleyAustintown, OH,
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Tracked seated guests and available seating using [System].
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Answered telephone to provide establishment information and take party reservations.
  • Answered questions about food and order statuses for waiting customers.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Cleaned seating area and checked restrooms every 20 minutes
Bahama Breeze , 02/2004 to 09/2009
Greeter/ Server/ Hostess ManagerCity, STATE,
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Associate Degree in Hospitality Management : Hospitality Management , Expected in 05/2007
University of Central Florida - Orlando, FL
GPA:
High School Diploma: , Expected in 05/2001
Dr. Phillips High School - Orlando, FL
GPA:

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Resume Overview

School Attended
  • University of Central Florida
  • Dr. Phillips High School
Job Titles Held:
  • Server Assistant
  • Hostess
  • Hostess
  • Bahama Breeze
Degrees
  • Associate Degree in Hospitality Management
  • High School Diploma