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server assistant resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am high energy constantly in motion,I am great at having a priority list and making adjustments to it. I am an excellent team worker and am very fast and efficient. I excell the most when it gets really busy.While I can be quiet I am always friendly.

Skills
  • Point of Sale (POS) system operations
  • Menu memorization
  • Dish preparation
  • Food inspection
  • Dining customer service
  • Conflict and dispute resolution
  • Effective customer upselling
Experience
07/2007 to Current
Server Assistant Compass Group Usa Inc Morganton, NC,
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Backed up cashier staff to process customer orders and payments.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
07/2005 to 03/2007
Server Seasons 52 Paramus, NJ,
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Increased productivity by working quickly, helping other bussers and looking for ways to improve.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Resolved various customer issues quickly to increase customer satisfaction.
  • Cleaned table tops, most surfaces and floors of assigned areas while assisting team members with daily tasks.
  • Trained new employees.
  • Greeted guests with a smile.
  • Backed up servers to process customer orders and payments.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Set up dining room to meet hospitality and service standards.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
2003 to 2004
Server Craftworks Myrtle Beach, SC,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Reviewed daily specials, menu changes and service specifications.
  • Presented food and beverages to guests at tables.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.

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Resume Overview

School Attended

    Job Titles Held:

    • Server Assistant
    • Server
    • Server

    Degrees

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