Senior Supervisor Total Loss/VPP Cancellations Resume Example
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SENIOR SUPERVISOR TOTAL LOSS/VPP CANCELLATIONS
Professional Summary
Senior Supervisor offering 12 years of Total loss Claims and VPP Cancellations experience. Dedicated to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.
Accomplishments
- Collaborated with peers and developers in the development of a accurate VPP Cancellation calculator .
- Successfully onboarded multiple Total Loss Clients
- Successfully oversaw VPP Cancellations pilot, which brought on new entity of department and the onboarding of new clients
- Established trusted business relationships with 3rd party vendors and dealerships
- Supervised team of 25 plus staff members.
Skills
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Work History
Senior Supervisor Total Loss/VPP Cancellations, 01/2014 to 09/2020
Starz – Englewood , CO
Starz – Englewood , CO
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Codified office structures and processes to promote teamwork and performance.
- Performed Audit of monthly billing reports.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Prepared daily queue and segment reports to assist business leaders with key decision making and strategic operations planning.
- Supervised and guided new employees on Loss Process and VPP Cancellations and responded quickly to questions, which improved understanding of job responsibilities.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interacted with Client/Dealerships/3rd Party Carriers and Customers to provide information, resolve conflicts and/or assist in necessary monetary issues.
- Identified underperforming areas and implemented effective process improvements.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
Total Loss Team Lead, 04/2010 to 01/2014
Bankers Financial Corporation – City , STATE
Bankers Financial Corporation – City , STATE
- Developed strong relations with dealerships and 3rd party carriers, collaborating together to implement needed communication to assist in processes.
- Assisted Supervisor with coaching and evaluating new and tenured employees.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Handled escalated calls
Total Loss Claims Specialist , 11/2007 to 04/2010
Bankers Financial Corporation – City , STATE
Bankers Financial Corporation – City , STATE
- Negotiated claim settlements when needed.
- Corresponded with insurance adjusters, customers, dealerships, gap carriers and 3rd party insurance carriers to compile information needed to
- Resolved conflicts and submitted for supplemental payments when discrepancy's in benefits received .
Legal Assistant , 01/2002 to 05/2007
Balogh Becker Law Firm – City , STATE
Balogh Becker Law Firm – City , STATE
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Maintained high volume of calls to meet demands of busy group.
- Used skip tracing and other techniques to locate debtors.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Responsible for hitting personal goal, 100K monthly member on consistent basis, brought in 1.2 Million In collections in year 2005 Customer Service.
Education
Associate of Arts: 2000
Normandale Community College - City, State
Normandale Community College - City, State
High School Diploma: 1993
Dos Pueblos Senior High School - City, State
Dos Pueblos Senior High School - City, State
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Resume Overview
School Attended
- Normandale Community College
- Dos Pueblos Senior High School
Job Titles Held:
- Senior Supervisor Total Loss/VPP Cancellations
- Total Loss Team Lead
- Total Loss Claims Specialist
- Legal Assistant
Degrees
- Associate of Arts : 2000
High School Diploma : 1993
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