LiveCareer-Resume

security shift supervisor resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Committed Security Supervisor with integrity, honesty and dedication. Adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations. Certified EMT with expansive knowledge of first-aid and emergency situation protocols. Defensive Tactics and Pistol Instructor with strong knowledge of legal use of force protocols and mastery of de-escalation and defensive tactics skills. Proven history of effective team member training . Experienced in developing and implementing actionable improvement to current security processes.

Skills
  • Certified CPR/AED BLS provider
  • Certified Defensive Tactics Instructor
  • Certified Pistol Instructor
  • OSHA and Emergency Response/Evacuation training
  • Skilled in conflict resolution, interpersonal communication, investigative, interview, and interrogation procedures
  • Operational effectiveness and regulatory compliance, staffing and scheduling, resource management
  • CCTV monitoring and review experience
  • Civil liability risk mitigation, report writing and analysis
  • Microsoft Office (Word, Excel, Powerpoint, Teams), Kronos/LMS (Lodging Management System), iSeries Incident tracking/surveillance systems, DSX Access Controls, Fire Control Systems
Experience
Security Shift Supervisor, 02/2017 - Current
Gardaworld Newnan, GA,
  • Provided leadership for emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Developed and updated training methods and security procedures to improve Officer performance
  • Trained and/or certified new and senior security officers/supervisors to company standards in general duties, de-escalation tactics and reasonable use of force/restraints, firearm safety and use, and basic life support and first aid skills
  • Oversaw highly effective security team and contributed to scheduling, payroll accuracy, resource management, and conducted effective patrols of grounds on foot, bicycle, and in company owned vehicles.
  • Communicated and enforced compliance with company polices, state and local laws while emphasizing company standards of professionalism and safety.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Demonstrated ability to think fast and remain calm under pressure, while mitigating risks in high-pressure situations.
  • Performed basic life support, including CPR/AED to stabilize individuals prior to ambulance arrival.
  • Detained persons suspected of committing a public offense ranging from compliant to combative circumstances.
  • Effective and accurate communication with and provided assistance to State, Local, and Federal Law Enforcement Agencies, Emergency Medical and Fire Department personnel, and other outside agencies.
  • Recorded required data for incident reports and files quickly and accurately.
  • Testified in court proceedings in the prosecution of criminal offences.
  • Operated in open and confined spaces, under a wide range of lighting, temperature and weather conditions, and demonstrated ability to stand, sit, kneel, crouch, walk, lift and move objects, or otherwise move as needed in the performance of duties.
  • Managed day to day shift and departmental operations and completed all required documentation in an accurate and timely manner.
  • Knowledge and use of CCTV for monitoring and review of incidents.
Bartender, 01/2015 - 12/2016
Sandestin Santa Rosa Beach, FL,
  • Balanced daily registers and generated sales reports for management, kept track of bar tabs and transferred open tabs.
  • Collected food, beverage, and appetizer orders from patrons. Poured wine, beer and spirits for Bar patrons.
  • Kept detailed inventories of bar supplies and stocked work areas.
  • Created signature beverages to increase overall revenue and patron loyalty.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Reduced inventory losses and moved older products by creating new drink menu items.
  • Restocked beer and liquor on regular schedule and after special events.
  • Maintained current list of available ride services for inebriated customers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Talked easily with patrons to build rapport and earn repeat business.
Bartender, 10/2011 - 12/2014
Sandestin Destin, FL,
  • Balanced daily registers and generated sales reports for management, kept track of bar tabs and transferred open tabs.
  • Collected food, beverage, and appetizer orders from patrons. Poured wine, beer and spirits for Bar patrons.
  • Kept detailed inventories of bar supplies and stocked work areas.
  • Created signature beverages to increase overall revenue and patron loyalty.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Reduced inventory losses and moved older products by creating new drink menu items.
  • Restocked beer and liquor on regular schedule and after special events.
  • Maintained current list of available ride services for inebriated customers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Talked easily with patrons to build rapport and earn repeat business.
Kennel Attendant, 01/2011 - 10/2011
Vca Antech, Inc. Fort Pierce, FL,
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection daily.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Applied knowledge of animal husbandry to meet needs of domesticated and exotic/wild animals and minimize disease risk or injury.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Addressed healthcare needs of animals, including injuries and disease by coordinating with veterinarians and following orders.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Maintained clean and orderly play yards, kennels and cages.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Lifeguard/Water Safety Instructor, 05/2008 - 08/2010
Woodfield Country Club Boca Raton, FL,
  • Patrolled lobby, pool, seating, and locker room areas to identify anyone in need of assistance and provide immediate care.
  • Monitored behaviors for safety violations and took steps to prevent further violations. kept watch over swimmers to respond quickly to distress situations.
  • Maintained strong proficiency in CPR, First Aid and aquatic rescue techniques to provide optimal support to individuals in distress.
  • Identified emergency situations, including potential drownings and entered water within seconds for lifesaving measures.
  • Contacted emergency personnel and administered basic life support measures, including CPR to stabilize individuals prior to ambulance arrival.
  • Led instructional classes for competitive swim, competitive diving, boat safety, and deep/cold water survival to protect recreational users from dangerous situations.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Maintained neat and clean pool area and clean water at all times. Kept equipment in good working order with frequent inspections and minor repairs.
  • Informed patrons of unsafe or hazardous conditions, including chemical imbalances, construction/maintenance zones, and inclement weather and provided options for alternative activities.
Lifeguard/Water Safety Instructor, 05/2006 - 04/2008
Woodfield Country Club Boca Raton, FL,
  • Patrolled lobby, pool, seating, and locker room areas to identify anyone in need of assistance and provide immediate care.
  • Monitored behaviors for safety violations and took steps to prevent further violations. kept watch over swimmers to respond quickly to distress situations.
  • Maintained strong proficiency in CPR, First Aid and aquatic rescue techniques to provide optimal support to individuals in distress.
  • Identified emergency situations, including potential drownings and entered water within seconds for lifesaving measures.
  • Contacted emergency personnel and administered basic life support measures, including CPR to stabilize individuals prior to ambulance arrival.
  • Led instructional classes for competitive swim, competitive diving, boat safety, and deep/cold water survival to protect recreational users from dangerous situations.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Maintained neat and clean pool area and clean water at all times. Kept equipment in good working order with frequent inspections and minor repairs.
  • Informed patrons of unsafe or hazardous conditions, including chemical imbalances, construction/maintenance zones, and inclement weather and provided options for alternative activities.
Education and Training
National Registry Certification: Emergency Medical Technician (BLS), Expected in 05/2021
-
CSN - Las Vegas, NV,
GPA:
Status -
Awareness Level (CE Credit): WMD/Terrorism Awareness For Emergency Responders, Expected in 02/2021
-
Texas A&M Engineering Extension Service - Las Vegas, NV,
GPA:
Status -

WMD/Terrorism Awareness for Emergency Responders

  • Include awareness level and reporting of Hazmat incidents
  • Coursework taught in cooperation with the Department of Homeland Security (DHS) and the Federal Emergency Management Agency (FEMA)
  • Certificate Awarded after 8 hours of coursework
Professional Certification: Defensive Tactics Instructor, Expected in 02/2021
-
Safariland Training Academy - Las Vegas, NV,
GPA:
Status -

Certified Instructor for the following:

  • Monadnock Defensive Tactics System (MDTS)
  • Monadnock Expandable Baton (MEB)
  • Safariland OC Spray
  • Hiatt Handcuffing
  • Police 1 (Online Nationwide Law Enforcement Resource Community)- Member (Instructor)
  • Completed continuing education in 40 Hour Instructor Course Certification
Professional Certification: Certified Pistol Instructor, Expected in 02/2021
-
National Rifle Association (NRA) - Las Vegas, NV,
GPA:
Status -
  • NRA Member (Instructor)
  • Completed professional development in 16 Hour Certified Pistol Instructor Course
Professional Certification: Techniques of Alcohol Management, Expected in 02/2021
-
TAM Of Nevada - Las Vegas, NV,
GPA:
Status -
  • Completed professional development in techniques of alcohol management.
  • Certificate of completion awarded after 6 hours of course work.
Professional Certification: Basic Life Support -AHA- (CPR And AED), Expected in 01/2021
-
BLS Provider - Mobile Medic CPR Training LLC,
GPA:
Status -
  • Completed coursework in Basic Airway/Respiratory Management, CPR, and AED use in Infants, Children, and Adults.
  • Completed cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Life Support Program.
Professional Certification: Annual Professional Development, Expected in 01/2021
-
Golden Entertainment - Las Vegas, NV,
GPA:
Status -
  • Completed annual coursework including but not limited to: Title 31 Gaming Regulations, Suspicious Activity Reporting, Protection of Personal Information, Emergency Response Plan and Incident Command Procedures, Active Assailant Response, Blood Borne Pathogens, Leadership Development, Report Writing, Material Safety Data Sheets and basic Hazmat response and reporting, Response to Fires/Emergency Medical Incidents/Triage.
  • Total annual training hours exceed 16 hours every year from 2017 onward.
Personal Certification: CPR/AED And First Aid, Expected in 08/2020
-
EMS Safety - Las Vegas, NV,
GPA:
Status -
  • Completed professional development in First Aid, CPR and AED use in Infants, Children, and Adults.
  • Certificate of completion awarded after 4 hours of course work.
Certificate of Completion: Active Assailant Response, Expected in 01/2020
-
Team Zebra Tactical Solutions - Las Vegas, NV,
GPA:
Status -
  • Completed professional development in response to Active Assailant.
  • Certificate awarded after 8 hours
Professional Certification: Summons in Lieu of Arrest, Expected in 01/2020
-
Las Vegas Metropolitan Police Department - Las Vegas, NV,
GPA:
Status -
  • Completed professional development in Summons in Lieu of Arrest (SILA) Program (8 Hours)
  • Certified to Issue SILA Citation for Trespassing, Petit Larceny, and Defrauding an Inkeeper.
Professional Certification: CPR/AED And First Aid, Expected in 09/2019
-
American Red Cross - Las Vegas, NV,
GPA:
Status -
  • Completed professional development in First Aid, CPR and AED use in Infants, Children, and Adults.
  • Certificate of completion awarded after 4 hours of course work.
Professional Certification: Defensive Tactics Instructor, Expected in 04/2018
-
Personal Safety Training Inc - Seattle, WA,
GPA:
Status -

Certified Instructor in the following courses:

  • AVADE Workplace Violence Prevention and Defensive Tactics (Advanced Instructor)
  • Handcuffing Tactics
  • Expandable Baton
  • Security Oriented Customer Service
  • Separate Training Certifications over 80 hours of coursework
Professional Certification: IPMBA Patrol Mountain Bike, Expected in 03/2018
-
International Police Mountain Bike Association - Las Vegas, NV,
GPA:
Status -
  • Completed professional development in the safe tactical use of a mountain bike in patrol duties in a variety of weather/lighting conditions, on even and uneven surfaces, navigation of obstacles in confined spaces, maintenance of tactical mechanical advantage in the pursuit and apprehension of individuals suspected of committing a crime.
  • Certificate of completion awarded after 24 hours of course work.
Professional Development: Human Trafficking, Expected in 10/2017
-
Las Vegas Metropolitan Police Department - Las Vegas, NV,
GPA:
Status -
  • Completed professional development in awareness, response, and reporting of suspected human trafficking.
  • Certificate of completion awarded after 2 hours of course work.
: Criminal Justice, Expected in
-
CSN - Las Vegas, NV,
GPA:
Status -

Completed one year. Discontinued due to financial constraints and change in interests.

Professional Certification: Lifeguard/Water Safety Instructor, Expected in 04/2006
-
City Of Henderson Parks And Recreation Division - Henderson, NV,
GPA:
Status -

Certified Lifeguard:

  • BLS provider for First Aid, CPR/AED for Infants, Children and Adults.
  • Mastery of effective techniques for safely conducting water rescues to include active and passive drowning recognition and recovery, and spinal immobilization techniques in shallow and deep water, as well as on fixed surfaces.
  • Certificate awarded after 40 hours of coursework

Certified Water Safety Instructor:

  • Mastery of skills in teaching basics of competitive swimming and competitive diving.
  • Mastery of skills in teaching basics of boat safety, use of appropriate protective gear and floatation devices, and cold/deep water survival.
  • Certificate awarded after 16 hours of coursework
Activities and Honors
  • Certificate of Appreciation for Exemplary Performance of Duties in Saving the Life of a Patron Awarded 12/2/2019.
  • Certificate of Appreciation for Exemplary Performance of Duties in Saving the Life of a Patron Awarded 3/4/2020.

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Resume Overview

School Attended

  • CSN
  • Texas A&M Engineering Extension Service
  • Safariland Training Academy
  • National Rifle Association (NRA)
  • TAM Of Nevada
  • BLS Provider
  • Golden Entertainment
  • EMS Safety
  • Team Zebra Tactical Solutions
  • Las Vegas Metropolitan Police Department
  • American Red Cross
  • Personal Safety Training Inc
  • International Police Mountain Bike Association
  • Las Vegas Metropolitan Police Department
  • CSN
  • City Of Henderson Parks And Recreation Division

Job Titles Held:

  • Security Shift Supervisor
  • Bartender
  • Bartender
  • Kennel Attendant
  • Lifeguard/Water Safety Instructor
  • Lifeguard/Water Safety Instructor

Degrees

  • National Registry Certification
  • Awareness Level (CE Credit)
  • Professional Certification
  • Professional Certification
  • Professional Certification
  • Professional Certification
  • Professional Certification
  • Personal Certification
  • Certificate of Completion
  • Professional Certification
  • Professional Certification
  • Professional Certification
  • Professional Certification
  • Professional Development
  • Some College (No Degree)
  • Professional Certification

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