LiveCareer-Resume

seasonal production associate resume example with 2 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Credit card payment processing
  • High-energy attitude
  • System implementation
  • Problem-solving abilities
  • Retail sales customer service
  • Adaptive team player
  • Technologically savvy
  • In-store support
  • Shipping and receiving understanding
  • Stockroom procedures
  • Inventory control
  • Quality assurance controls
  • Quality control
  • Materials transport
  • Customer relations
  • Courteous demeanor
  • Retail regulations knowledge
  • Product organization
  • Microsoft Office expertise
Experience
10/2019 to 12/2019 Seasonal Production Associate Bimbo Bakeries Usa | Mcdonough, GA,
  • Assembled products from raw materials and completed inspections.
  • Examined final products to check conformance with quality and design standards.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Completed product assembly according to standardized procedures.
  • Organized all project components on work tables according to work flow.
  • Recorded production data in daily logs.
  • Helped machine operators set up and tend equipment to complete runs.
  • Trained new employees on proper use of equipment to prevent accidents.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
03/2017 to 01/2019 Customer Service Representative Butler Technical Group | Liverpool, NY,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Addressed customer service inquiries quickly and accurately.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Worked with managers to develop service improvement initiatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Assessed customer needs and upsold products and services to maximize customer sales.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
to Customer Service Representative Butler Technical Group | Longmont, CO,
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Worked with managers to develop service improvement initiatives.
to Drive-Thru Cashier Whole Foods | University Place, WA,
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Proactively checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Accepted payments and made change to process transactions.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Dispensed, poured and mixed water, soft drinks and other beverages.
Education and Training
Expected in 06/2015 to to High School Diploma | Basic Academy of Int'l Studies High School, Henderson, NV GPA:
Expected in to to | Dual Credit in High School Panola College, Carthage, TX GPA:

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Resume Overview

School Attended

  • Basic Academy of Int'l Studies High School
  • Panola College

Job Titles Held:

  • Seasonal Production Associate
  • Customer Service Representative
  • Customer Service Representative
  • Drive-Thru Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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