Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Compassionate and knowledgeable person motivated to positively impact program operations and participant success with diligent support. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Well-trained in customer support and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.
Skills
Leadership
Communication
Program coordination
Interdisciplinary teamwork
Project organization
Computer Skills
Planning and coordination
Team management and building
Problem resolution
Customer service-oriented
Experience
07/2020 to Current
School Bus MonitorFirst Transit – Exeter, RI,
Implement process to make sure students exit at correct stop and to proper guardians.
Supervise safe and orderly entry and exit of bus riders.
Exhibit expertise of safety and emergency laws and procedures and help students evacuate quickly and safely upon emergencies.
Protect students from physical and verbal bullying.
Accompany driver and children on bus route to keep students safe and protected.
Maintain strong proficiency in CPR, First Aid rescue techniques to provide optimal support to individuals in distress.
Monitor behaviors for safety violations and take steps to prevent further violations.
Work alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
Help drivers monitor and manage student actions to maintain bus safety.
Explain bus rules to inform and educate passengers on policies and protocols.
Communicate with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Comply with state, local and federal laws regarding student confidentiality.
07/2019 to 07/2020
School Bus MonitorFirst Transit – Fallbrook, CA,
Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
Complied with state, local and federal laws regarding student confidentiality.
Implemented process to make sure students exited at correct stop and to proper guardians.
Supervised safe and orderly entry and exit of bus riders.
Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
Protected students from physical and verbal bullying.
Accompanied driver and children on bus route to keep students safe and protected.
Maintained strong proficiency in CPR, First Aid rescue techniques to provide optimal support to individuals in distress.
Monitored behaviors for safety violations and took steps to prevent further violations.
Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
Conducted emergency bus evacuations using main and emergency doors.
Helped drivers monitor and manage student actions to maintain bus safety.
Explained bus rules to inform and educate passengers on policies and protocols.
10/2013 to 09/2014
Floral DesignerGelson's – Carlsbad, CA,
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Stayed current on the latest floral trends and supplier products by conducting careful research.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solution.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
10/2007 to 07/2009
Floral DesignerGelson's – Hollywood, CA,
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Stayed current on the latest floral trends and supplier products by conducting careful research.
Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Delivered floral arrangements to customer locations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 06/2000
High School Diploma: Porterville High School - Porterville, CA GPA:
Expected in 05/2003
Associate of Arts: Sociology Porterville College - Porterville, CA GPA:
Expected in
: Business Administration And Management Western Governor's University -WGU - , GPA:
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