School Bus Driver Resume Example
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SCHOOL BUS DRIVER
Summary
I have always gone above and beyond in any job I have had. Customers have always walked away pleased, happy, understood and gratified! When supervising employees, they were always heard, happy, willing to do better and often better trained/learned from myself. I enjoy working with people to either learn a new way or be more positive and think of new ways to help their company! I EXTREMELY LOVE working for DTC! I have been a driver for DTC going on 8 yrs now! I started at Wilmot then had to move so I transferred to Union Grove. When DTC bought S & J, I was more than happy to take Special Needs routes for Burlington School District. I drive Morning, Mid-day and Afternoon routes. I love and have a passionate care for the Special Needs Students, parents and families! I have a great relationship and communication with all Students, Parents and Staff in Burlington. I know almost every student we currently have and all staff at each school whom deals with students at the schools. I work with students, families and school staff no matter what to help them learn to be safe on a school bus or thoughts and concerns. I have gotten students learn to be without the need of a Harness or seatbelt, the safety of school buses. I would love nothing more than to be given the opportunity to help create ideas, build on every aspect to make much more success happen for DTC!
Skills
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Experience
School Bus DriverMorgan Hill Unified | Morgan Hill , CA | December 2012 - Current
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
- Assisted disabled passengers in boarding and exiting bus.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Obeyed traffic laws and follow established traffic and transportation procedures
- Operated specialized equipment including motorized ramps and lifts.
- Reconfigured routes to accommodate for added or removed stops on schedule.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Maintained timely adherence to schedules and safety protocols.
- Verified all permission slips for students to ride home with friends.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new job opportunities.
- Improved operations by working with team members and customers to find workable solutions.
- Handled all delegated tasks.
Customer Service ManagerChampion Windows | Portland , OR | August 2012 - August 2013
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
- Cross-trained staff members, resulting in increase in customer satisfaction ratings.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Limited customer inquiry delays by efficiently scheduling staff across all shifts.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Decreased process lags by training customer service representatives and planning advanced staff development.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Worked with Store Manager, Co-Managers and Assistant Managers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Grew sales floor employee team while expanding service delivery.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Sporting Goods Department ManagerRural King | Zephyrhills , FL | June 2005 - August 2007
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Checked inventory system to locate items at other stores, improving sales rates.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Guided and supported staff members to consistently achieve team and personal goals.
- Saved costs, effectively negotiating vendor pricing contracts to increase savings.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Achieved sales goals and business objectives by motivating staff.
- Enhanced sales by implementing merchandising and promotional improvements.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and being a positive manager.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Reduced process lags by effectively managing staff to ensure optimal productivity.
- Hired, trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Increased store sales by cross-selling complementary items.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Cultivated lucrative relationships with clients through active engagement, issue resolution and care.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Delegated tasks to employees based upon individual strengths and experience.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Mentored newly hired employees in upselling techniques to improve sales expertise.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Pharmacy ManagerUnitedhealth Group Inc. | Trumbull , CT | March 2001 - April 2006
- Updated procedures necessary for compounding, mixing, packaging and labeling medications.
- Trained pharmacy interns and newly hired technicians.
- Supervised team of pharmacy technicians, interns and support staff.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Trained individuals in how to use devices to promote optimal medical support.
- Educated pharmacy assistants on medication assistance, ordering and insurance issues.
- Worked closely with store manager to maintain day-to-day operations.
- Created and implemented policies and procedures for effective pharmacy management.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Assisted staff members with drug inventory, purchasing and receiving.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Delivered quality care to customers through close collaboration with pharmacist.
- Compiled customer demographic, allergy and medical history background.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepared medication labels with item name and quantity.
- Restocked shelves and prepared expired drugs for return.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Used 8-point check system to verify labeled prescriptions.
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
- Created new customer profiles and updated information in pharmacy computer systems.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Prepared and submitted claims to insurance companies for payment.
- Merchandised related products to drive pharmacy department sales.
- Efficiently responded voicemails to promote assistance and service to customers.
- Processed prescription transfer requests from competitors.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Ordered medicines daily to comply with demands and needs.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Entered and processed patient prescriptions in company system.
- Established and updated patient profiles, including lists of medications and insurance details.
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
- Resolved third-party rejection claims.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Education and Training
High School DiplomaWilmot High School | | City, State | June 2002
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Resume Overview
School Attended
- Wilmot High School
Job Titles Held:
- School Bus Driver
- Customer Service Manager
- Sporting Goods Department Manager
- Pharmacy Manager
Degrees
- High School Diploma
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