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School Bus Driver Resume Example

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SCHOOL BUS DRIVER
Summary

I have always gone above and beyond in any job I have had. Customers have always walked away pleased, happy, understood and gratified! When supervising employees, they were always heard, happy, willing to do better and often better trained/learned from myself. I enjoy working with people to either learn a new way or be more positive and think of new ways to help their company! I EXTREMELY LOVE working for DTC! I have been a driver for DTC going on 8 yrs now! I started at Wilmot then had to move so I transferred to Union Grove. When DTC bought S & J, I was more than happy to take Special Needs routes for Burlington School District. I drive Morning, Mid-day and Afternoon routes. I love and have a passionate care for the Special Needs Students, parents and families! I have a great relationship and communication with all Students, Parents and Staff in Burlington. I know almost every student we currently have and all staff at each school whom deals with students at the schools. I work with students, families and school staff no matter what to help them learn to be safe on a school bus or thoughts and concerns. I have gotten students learn to be without the need of a Harness or seatbelt, the safety of school buses. I would love nothing more than to be given the opportunity to help create ideas, build on every aspect to make much more success happen for DTC!

Skills
  • Conflict resolution techniques
  • Talent development
  • Client relations and retention
  • Superior computer skills
  • Training and coaching
  • Research ability
  • Training programs
  • Schedule coordination
  • Budgeting and finance
  • Quality assurance controls
  • Product Knowledge
  • Team management
  • Management of remote employees
  • Skilled multi-tasker
  • Meticulous attention to detail
  • Workforce Management
  • Deadline-oriented
  • Focused on customer satisfaction
  • Customer Service
  • QA
  • Issue and conflict resolution
  • Clean DMV record
  • Strong safety history
  • Local street knowledge
  • Passenger assistance
  • Safety-focused
  • Technology-driven navigation
  • Map reading expert
  • Local traffic laws
  • DOT Regulations
  • Customer-oriented
  • Great attitude
  • Lifting up to 50 lbs
  • Defensive Driving
  • Staff development
  • Sales Techniques
  • Problem resolution
  • Invoice generation
  • Business operations
  • First Aid/CPR
  • Planning and coordination
  • Inventory management
  • Customer service
  • Relationship development
  • Supervision
Experience
School Bus DriverDousman Transport Co. Inc. | Waterford, WI | December 2012 - Current
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Assisted disabled passengers in boarding and exiting bus.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Operated specialized equipment including motorized ramps and lifts.
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Maintained timely adherence to schedules and safety protocols.
  • Verified all permission slips for students to ride home with friends.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new job opportunities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks.
Customer Service ManagerWalmart | Antioch, IL | August 2012 - August 2013
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
  • Cross-trained staff members, resulting in increase in customer satisfaction ratings.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Limited customer inquiry delays by efficiently scheduling staff across all shifts.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Worked with Store Manager, Co-Managers and Assistant Managers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Grew sales floor employee team while expanding service delivery.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Sporting Goods Department ManagerWalmart | Antioch, IL | June 2005 - August 2007
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Checked inventory system to locate items at other stores, improving sales rates.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Guided and supported staff members to consistently achieve team and personal goals.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Achieved sales goals and business objectives by motivating staff.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and being a positive manager.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Reduced process lags by effectively managing staff to ensure optimal productivity.
  • Hired, trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Increased store sales by cross-selling complementary items.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and care.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Mentored newly hired employees in upselling techniques to improve sales expertise.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Pharmacy ManagerWalgreens | Lake Villa, IL | March 2001 - April 2006
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Trained pharmacy interns and newly hired technicians.
  • Supervised team of pharmacy technicians, interns and support staff.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
  • Communicated with patients with compassion while keeping medical information private.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Trained individuals in how to use devices to promote optimal medical support.
  • Educated pharmacy assistants on medication assistance, ordering and insurance issues.
  • Worked closely with store manager to maintain day-to-day operations.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Compiled customer demographic, allergy and medical history background.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Prepared medication labels with item name and quantity.
  • Restocked shelves and prepared expired drugs for return.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Used 8-point check system to verify labeled prescriptions.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Prepared and submitted claims to insurance companies for payment.
  • Merchandised related products to drive pharmacy department sales.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Processed prescription transfer requests from competitors.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Ordered medicines daily to comply with demands and needs.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Entered and processed patient prescriptions in company system.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Resolved third-party rejection claims.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Education and Training
High School DiplomaWilmot High School | | Wilmot, WI | June 2002
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Resume Overview

Companies Worked For:

  • Dousman Transport Co. Inc.
  • Walmart
  • Walgreens

School Attended

  • Wilmot High School

Job Titles Held:

  • School Bus Driver
  • Customer Service Manager
  • Sporting Goods Department Manager
  • Pharmacy Manager

Degrees

  • High School Diploma

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