school bus driver resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

I have always gone above and beyond in any job I have had. Customers have always walked away pleased, happy, understood and gratified! When supervising employees, they were always heard, happy, willing to do better and often better trained/learned from myself. I enjoy working with people to either learn a new way or be more positive and think of new ways to help their company! I EXTREMELY LOVE working for DTC! I have been a driver for DTC going on 8 yrs now! I started at Wilmot then had to move so I transferred to Union Grove. When DTC bought S & J, I was more than happy to take Special Needs routes for Burlington School District. I drive Morning, Mid-day and Afternoon routes. I love and have a passionate care for the Special Needs Students, parents and families! I have a great relationship and communication with all Students, Parents and Staff in Burlington. I know almost every student we currently have and all staff at each school whom deals with students at the schools. I work with students, families and school staff no matter what to help them learn to be safe on a school bus or thoughts and concerns. I have gotten students learn to be without the need of a Harness or seatbelt, the safety of school buses. I would love nothing more than to be given the opportunity to help create ideas, build on every aspect to make much more success happen for DTC!

  • Conflict resolution techniques
  • Talent development
  • Client relations and retention
  • Superior computer skills
  • Training and coaching
  • Research ability
  • Training programs
  • Schedule coordination
  • Budgeting and finance
  • Quality assurance controls
  • Product Knowledge
  • Team management
  • Management of remote employees
  • Skilled multi-tasker
  • Meticulous attention to detail
  • Workforce Management
  • Deadline-oriented
  • Focused on customer satisfaction
  • Customer Service
  • QA
  • Issue and conflict resolution
  • Clean DMV record
  • Strong safety history
  • Local street knowledge
  • Passenger assistance
  • Safety-focused
  • Technology-driven navigation
  • Map reading expert
  • Local traffic laws
  • DOT Regulations
  • Customer-oriented
  • Great attitude
  • Lifting up to 50 lbs
  • Defensive Driving
  • Staff development
  • Sales Techniques
  • Problem resolution
  • Invoice generation
  • Business operations
  • First Aid/CPR
  • Planning and coordination
  • Inventory management
  • Customer service
  • Relationship development
  • Supervision
Education and Training
Wilmot High School Wilmot, WI Expected in 06/2002 High School Diploma : - GPA :
Morgan Hill Unified - School Bus Driver
Morgan Hill, CA, 12/2012 - Current
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Assisted disabled passengers in boarding and exiting bus.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Operated specialized equipment including motorized ramps and lifts.
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Maintained timely adherence to schedules and safety protocols.
  • Verified all permission slips for students to ride home with friends.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new job opportunities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks.
Champion Windows - Customer Service Manager
Portland, OR, 08/2012 - 08/2013
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
  • Cross-trained staff members, resulting in increase in customer satisfaction ratings.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Limited customer inquiry delays by efficiently scheduling staff across all shifts.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Worked with Store Manager, Co-Managers and Assistant Managers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Grew sales floor employee team while expanding service delivery.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Rural King - Sporting Goods Department Manager
Zephyrhills, FL, 06/2005 - 08/2007
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Checked inventory system to locate items at other stores, improving sales rates.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Guided and supported staff members to consistently achieve team and personal goals.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Achieved sales goals and business objectives by motivating staff.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and being a positive manager.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Reduced process lags by effectively managing staff to ensure optimal productivity.
  • Hired, trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Increased store sales by cross-selling complementary items.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and care.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Mentored newly hired employees in upselling techniques to improve sales expertise.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Unitedhealth Group Inc. - Pharmacy Manager
Trumbull, CT, 03/2001 - 04/2006
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Trained pharmacy interns and newly hired technicians.
  • Supervised team of pharmacy technicians, interns and support staff.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
  • Communicated with patients with compassion while keeping medical information private.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Trained individuals in how to use devices to promote optimal medical support.
  • Educated pharmacy assistants on medication assistance, ordering and insurance issues.
  • Worked closely with store manager to maintain day-to-day operations.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Compiled customer demographic, allergy and medical history background.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Prepared medication labels with item name and quantity.
  • Restocked shelves and prepared expired drugs for return.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Used 8-point check system to verify labeled prescriptions.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Prepared and submitted claims to insurance companies for payment.
  • Merchandised related products to drive pharmacy department sales.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Processed prescription transfer requests from competitors.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Ordered medicines daily to comply with demands and needs.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Entered and processed patient prescriptions in company system.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Resolved third-party rejection claims.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Wilmot High School

Job Titles Held:

  • School Bus Driver
  • Customer Service Manager
  • Sporting Goods Department Manager
  • Pharmacy Manager


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: