school bus driver resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Skills
Inbound Phone Call Management and Call Documentation
Calm and Professional Under Pressure
Building Customer Trust and Loyalty
Issue and Complaint Resolution
Efficient and Detail-Oriented
Technical Support and Assistance
Customer Support and Confidentiality
Team-Oriented and Cooperative
Invoice Preparation and Processing
Computer Proficiency
Livechat Messaging
Patient Billing
Medical Records Verification
Problem-Solving Skills
Call Center Operations with Scripted Calls
Education
Sam Houston High SchoolLake Charles, LAExpected in 05/1998 ā āHigh School Diploma: - GPA:
3.8 GPA
Work History
Madera County Office Of Education - School Bus Driver Madera, CA, 08/2012 - Current
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assisted 70 passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Inspected emergency equipment and verified safe working order for student and driver use.
Transported passengers safely along prescribed routes according to tight schedules.
Communicated information to parents to promote good communication and transparency.
Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Created and enforced bus rules and kept expectations posted.
Worked closely with school administration and transportation to maintain smooth operations.
Surgery Partners - Front Desk Medical Assistant Altoona, WI, 06/2007 - 08/2012
Completed patient referrals to other medical specialists.
Helped patients complete necessary medical forms and documentation.
Checked patient insurance, demographic, and health history to keep information current.
Organized paperwork such as charts and reports for office and patient needs.
Managed multi-line phone system and pleasantly greeted patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Transcribed phone messages and relayed to appropriate personnel.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Supported office staff and operational requirements with administrative tasks.
Adhered to strict HIPAA guidelines to protect patient privacy.
Invoiced patients accurately in line with charging guidelines.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Frequently double-checked up to 50 patient histories daily and current information while scheduling follow-ups and other appointments.
Received and routed laboratory results to correct clinical staff members.
Prepared and processed patient referrals and transfer requests.
Assisted with medical coding and billing tasks.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Rocky Mountain Atv, Inc. - Call Center Customer Service Representative Payson, UT, 05/1998 - 06/2007
Helped hundreds of customers with a positive attitude and focus on customer satisfaction.
Documented and detailed calls and complaints using call center's CRM database.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Generated customer service reports to track customer satisfaction.
Sought out extra training opportunities to enhance customer relationship management abilities.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Escalated complicated customer account issues to supervisors and help desk workers.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Approved and terminated customer contracts upon request.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Addressed customer account discrepancies and concerns.
Detailed payment options and explained price, receipt and billing details to customers.
Responded to customer calls and emails to answer questions about products and services.
Maintained and managed customer files and databases.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Promoted available products and services to customers during service, account management, and order calls.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers about billing, payment processing and support policies and procedures.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met customer call guidelines for service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes.
Responded proactively and positively to rapid change.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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