Friendly and enthusiastic Certified Nursing Assistant with 16 years of specialization in Customer Service. Very driven and able to learn new tasks quickly and proficient in growing key patient and care team relationships. Highly organized, proactive and punctual with team-oriented mentality. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Skills
Customer service
Strong Communication skills
Attention to Detail
Administrative
Good Judgement and Decision Making
Critical Thinking
Strong Work Ethic
Active Listening
Assertiveness
Multitasking
Experience
06/2022 to Current
Medical AssistantSchool District 51 Boundary – California City, ,
Assessed, documented and monitored vital signs for patients within outpatient setting.
Cleaned and maintained medical equipment following procedures and standards.
Educated patients about medications, procedures and physician's instructions.
Conducted insurance verification and pre-certification and pre-authorization functions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Scheduled appointments for patients via phone and in person.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
08/2021 to Current
School Bus DriverChimes – Newark, DE,
Performed pre-trip inspection and mechanical checks before scheduled run.
Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
Performed routine bus maintenance and cleaning for ideal condition.
Complied with local traffic regulations and safety requirements for bus operation.
Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
Maintained order and discipline on bus to prevent accidents or injuries.
Followed schedules and routes to maintain timely arrivals and departures.
Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
02/2021 to 06/2022
Substitute Teacher, K-12Bayada Home Health Care – Andover, MN,
Follow lesson plans provided by regular Teacher to create cohesive and consistent learning experience for students
Manage classroom effectively to encourage student participation, minimize distractions and maintain positive learning environment
Adapt teaching methods to fit needs of each individual student
Provide in-class and at-home assignments based on available lesson plan
06/2021 to 05/2022
Residential CounselorState Of North Carolina – Lexington, NC,
Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Ensuring that residents abide by rules and policies.
Organizing and facilitating group activities.
Supervising residents and ensuring their safety.
Providing residents with community resources.
Fulfilling any reasonable requests made by residences.
Updating and maintaining reports on each resident.
08/2020 to 10/2020
In Home AideState Of West Virginia – Morgan County, WV,
Assured client was given proper care and stayed in good health.
Assisted with personal activities, such as bathing, dressing and grooming.
Assisted with housekeeping, such as doing laundry, washing dishes and changing bed linens.
Planned and prepared breakfast and lunch meals.
Monitored and documented client’s condition.
Reported any and all changes to nurse supervisor.
10/2019 to 08/2020
CSR/CashierUs Bank – Ogden, UT,
Prioritized tasks, allowing managers to be able to increase revenue.
Stayed on top of delinquent accounts to assure numbers of past dues stayed minimal.
Take payments by phone and in person.
Run payoffs and closeout paid off accounts.
Run monthly and daily reports.
Process Credit Applications for Managers.
Send out delinquent and past due letters to clients.
Balance cash drawer daily and prepare bank deposits.
Pay and generate monthly bills.
Assist managers with any tasks that need to be done to speed up processing and closing of loans such as processing down payments, doing vehicle appraisals, or anything at managers request.
Turn in and order titles from DMV with lien holder info.
Purchase supplies for office and run errands.
File all new processed loans and any incoming documents that need to be in loan for audits.
Assist in quarterly audits and help District Manager with locating all necessary files and documents through out audit process.
04/2017 to 08/2019
Police TelecommunicatorWilkes County Sheriff's Office – City, STATE,
Assured all NCIC files stayed in compliance with SBI standards.
Prepared documents for Detective Investigations such as pulling call records and generating necessary reports for cases.
Received incoming telephone or alarm system calls regarding emergency and non-emergency police service, information and after hours calls for departments within city.
Questioned callers to determine their locations, and nature of their problems to determine type of response needed.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Operated law enforcement communication equipment and NCIC database to facilitate information to Officers.
Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
Maintain access to, and security of, highly sensitive materials.
Perform general office duties such as generating monthly reports, updating records, operating office machines, and sorting mail.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
10/2016 to 04/2017
911 Emergency DispatcherAlexander Correctional Institution – City, STATE,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests for assistance and BOLOs.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Maintained and updated crucial and confidential information, phone numbers and addresses.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Acted as first responder for medical emergencies, included incoming calls and code blue situations.
01/2016 to 09/2016
Correctional Sergeant 3Alexander Correctional Institution – City, STATE,
Maintained knowledge of, complied with, and enforced all institutional policies, rules, procedures, and regulations.
Supervised and directed work of correctional officers to ensure safe custody, discipline, and welfare of inmates.
Resolved problems between inmates.
Supervised or performed searches of inmates or their quarters to locate contraband items.
Completed administrative paperwork or supervised preparation or maintenance of records, forms, or reports.
Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
Supervised activities including searches, shakedowns, riot control, or institutional tours.
Conducted roll calls of correctional officers to assure facility was manned with enough stay to properly run daily.
Conveyed correctional officers' or inmates' complaints to superiors.
Demonstrated leadership by making improvements to work processes and helping to train others.
06/2011 to 01/2016
Correctional Officer 3J Iverson Riddle Developmental Center – City, STATE,
Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
Conduct head counts to ensure that each prisoner is present.
Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
Detected potential threats and quickly defused conflicts.
Maintained clear and open communications with facility areas to support safe operations.
01/2011 to 04/2011
Trainer 1American Eagle Outfitters, Inc – City, STATE,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices to transport patients.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Engaged with patient family and friends to provide courteous visit experience.
06/2008 to 02/2011
CSR/Cashier Team LeadCompany Name – City, State,
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Monitored checkout stations to ensure that stations had adequate cash available and were staffed appropriately.
Assisted with duties in other areas of store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Trained new team members in cash register operation, stock procedures and customer services.
Helped customers find specific products, answered questions and offered product advice to help increase daily revenue.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education and Training
Expected in 06/2009 to to
High School Diploma: South Caldwell High School - Hudson, NC GPA:
Certifications
Certified Nursing Assistant 06/2024
Adult and Pediatric First Aid/CPR Certification Expires 06/2023
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