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School Bus Driver Resume Example

Resume Score: 80%

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SCHOOL BUS DRIVER
Summary

Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Customer-oriented Service and Engagement Team Leader with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Team leader with strong background in training and team development. Team Leader with background as shift manager and school bus driver looking to join a growing organization as part of the Executive team. Self motivated with 12 years of management experience. Recognized for assessing operational needs and developing solutions to drive customer satisfaction. Resourceful and well-organized with excellent leadership.

Skills
  • Service desk team supervision
  • Employee development and engagement
  • Teamwork and collaboration
  • Customer service standards
  • Team training and management
  • Outstanding customer service skills
  • Customer engagement and greeting
  • Issue resolution
  • Cash handling accuracy
  • Strong communication skills
  • Dependable and reliable
  • Cheerful and energetic
  • Inventory control procedures
  • Effective team player
  • Excellent at multi-tasking
Experience
Bus Operator
City, StateCompany Name/Aug 2020 to Current
  • Answered questions and provided insight into local attractions and facility amenities.
  • Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
  • Stayed up to date with local roads, traffic patterns and speed limits.
  • Received and submitted passenger fares.
  • Took disabled individuals and senior citizens to any local destination.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Assisted disabled passengers in boarding and exiting bus.
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
School Bus Driver
City, StateCompany Name/Nov 2014 to Current
  • Maintained timely adherence to schedules and safety protocols
  • Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures
  • Read and verified all permission slips for students to ride home with friends
  • Performed routine maintenance on vehicles such as cleaning, fueling and ensuring all parts of the bus is operating properly
  • Maintained records such as vehicle logs
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Obeyed traffic laws, and follow established traffic and transportation procedures
  • Inspected vehicle for cleanliness and safety before each trip
Service and Engagement Team Leader
City, StateCompany Name/Nov 2013 to Aug 2019
  • Led team of 20 or more cashiers, five or more service desk team members and three cart attendants engaged in delivering assistance to customer service department on daily basis
  • Provided outstanding guest service to new and long-standing guest by listening closely to concerns and developing solutions
  • Proactively identified and solved complex guest complaints
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Planned and executed yearly redcard goal above 100%
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve guest satisfaction
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel
  • Created positive employee relationships through effective communication, training and development coaching
  • Interviewed, hired and trained new quality customer service representatives
  • Mentor newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
  • Developed open and professional relationships with team members, enabling more effective issue resolution
  • Delegated daily tasks to team members to optimize team productivity
  • Assessed, motivated and empowered team members to perform in manner that builds guest satisfaction and loyalty, leading to retention and growth
  • Re-bank and close registers
  • Distribute change to registers
  • Promoted cashiers to Guest Service Attendants
  • Took accountability for my roles and results
  • Supported other areas of the store according to the business needs
  • Manage payroll
  • On the spot recognition for team members receiving guest comments
  • Resolve team members concerns in a timely manner
Shift Manager
City, StateCompany Name/Oct 2002 to Oct 2013
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
  • Ran daily reports to assess performance and make proactive adjustments
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
  • Trained and supervised staff members
  • Managed and mentor ten staff members
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Mentor and supported new employees to maximize team performance
  • Addressed internal and customer-related issues each day and affected strategic resolutions
Education and Training
High School DiplomaCarencro High School2004City, State
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Resume Overview

School Attended

  • Carencro High School

Job Titles Held:

  • Bus Operator
  • School Bus Driver
  • Service and Engagement Team Leader
  • Shift Manager

Degrees

  • High School Diploma

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