Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated proficiency in organizing and completing a full inventory as well as leading a team through the inventory process. Developed strong communication skills through the customer interaction process associated with day to day customer service.
Skills
Disciplinary expertise
Student relations
Schedule monitoring
Policy/program development
Reliable
Bagging expertise
Staff development
Active listener
Staff training
Customer service
Cleaning
Education and Training
Kankakee Community CollegeKankakee, ILExpected in ā ā:Law Enforcement - GPA:
Experience
Sheldon Independent School District - School Bus Aide Houston, TX, 09/2019 - Current
Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
Assisted students with physical and mental limitations to safely get on and off the bus.
Developed and strengthened good relationships with staff, students and families.
Assisted children in development of social, communication and problem-solving skills.
Kept children safe and secure at all times.
Enforced rules to teach manners and maintain safe environment.
Improved group and individual behavior with positive management strategies.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Empire Today - Customer Service Manager Palm Bay, FL, 03/2018 - Current
Developed open and professional relationships with team members, enabling better, more effective customer service.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Answered customer requests with friendly, knowledgeable service and support.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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