(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated proficiency in organizing and completing a full inventory as well as leading a team through the inventory process. Developed strong communication skills through the customer interaction process associated with day to day customer service.

  • Disciplinary expertise
  • Student relations
  • Schedule monitoring
  • Policy/program development
  • Reliable
  • Bagging expertise
  • Staff development
  • Active listener
  • Staff training
  • Customer service
  • Cleaning
Education and Training
Kankakee Community College Kankakee, IL Expected in : Law Enforcement - GPA :
Sheldon Independent School District - School Bus Aide
Houston, TX, 09/2019 - Current
  • Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
  • Assisted students with physical and mental limitations to safely get on and off the bus.
  • Developed and strengthened good relationships with staff, students and families.
  • Assisted children in development of social, communication and problem-solving skills.
  • Kept children safe and secure at all times.
  • Enforced rules to teach manners and maintain safe environment.
  • Improved group and individual behavior with positive management strategies.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
Empire Today - Customer Service Manager
Palm Bay, FL, 03/2018 - Current
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Trilogy Health Services - Sales Associate
Milford, OH, 10/2016 - 03/2018
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Did eCommerce which is where I went and shopped the sales floor and shipped it out to the customers.
  • I have worked an inventory and helped manage inventory the following year.
American Veterinary Group - Kennel Technician
Laurinburg, NC, 09/2015 - 10/2016
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Maintained clean and orderly play yards, kennels and cages.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.

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School Attended

  • Kankakee Community College

Job Titles Held:

  • School Bus Aide
  • Customer Service Manager
  • Sales Associate
  • Kennel Technician


  • Some College (No Degree)

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