Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Caring School Bus Aide bringing 20 years of experience dedicated to maintaining discipline, keeping students safe and updating records. Proficient in helping with wheelchairs and other mobility and restraint needs. Looking for a dynamic role with the chance to make a lasting impact on students. Adept at helping bus drivers, monitoring student behaviors and maintaining order at all times. Current First Aid and CPR certifications. Dedicated Telephone Operator with 15 years of experience accurately routing internal and external calls quickly to ensure connections. Adept in operating switchboards with up to 1 lines. Poised, eloquent and skilled in providing top-notch front desk service to incoming clients and staff. Telephone Operator offering 15 years in exceeding customer expectations via professional phone interactions. Best-in-class at seamlessly operating switchboard to address customers quickly, transfer calls accurately and minimize hold times. Customer-focused listener skilled at resolving issues and explaining company information with courtesy.

  • Student relations
  • Parent relationship management
  • Schedule monitoring
  • Special needs support
  • Welcoming customers
  • Company directory
  • Switchboard operation
  • Client service
  • Clear communication
  • Data entry
  • Issue response and resolution
  • First Aid/CPR
  • Problem resolution
  • Computer skills
  • Decision-making
  • Flexible
  • Working collaboratively
School Bus Aide, 09/2016 - 07/2019
Empowerment Academy & Beloved Community Charter Schools Jersey City, NJ,
  • Updated attendance logs for daily routes.
  • Assisted students with physical and mental limitations to safely get on and off bus.
  • Developed and strengthened good relationships with staff, students and families.
  • Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
  • Provided knowledgeable and speedy response to all emergency incidents.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained strong proficiency in CPR, First Aid and [Type] rescue techniques to provide optimal support to individuals in distress.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Spoke directly with each student to understand pressing needs, concerns or fears.
  • Conducted emergency bus evacuations using main and emergency doors.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Complied with state, local and federal laws regarding student confidentiality.
  • Explained bus rules to inform and educate passengers on policies and protocols.
  • Assisted with loading and unloading of riders in need of extra support.
  • Monitored buses, including up to [Number] special education passengers up to age [Number].
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Kept personal and medical details of each student confidential by adhering to established protocols.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Protected students from physical and verbal bullying.
  • Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
  • Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
  • Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
  • Helped drivers monitor and manage student actions to maintain bus safety.
  • Provided immediate and level-headed response to medical and other emergencies.
  • Maintained familiarity with student restraint devices and methods for securing special seats.
  • Performed inspections before and after each trip.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Accompanied driver and children on bus route to keep students safe and protected.
Phlebotomist, 07/2010 - 06/2014
Wexford Health Sources Inc Westville, IN,
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Used multiple electronic medical software, including [Software] and [Software] to conduct patient intakes and send correspondence.
  • Built trust and minimized patient discomfort during phlebotomy procedures through [Task] and [Task].
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Verified collection orders and communicated discrepancies to nurses.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Telephone Operator/Customer Service Supervisor, 09/1996 - 07/2010
  • Managed corporate phone services for bustling business with 65 employees by routing calls quickly and accurately.
  • Handled incoming calls with friendly and cheerful attitude for organization using 1-line system.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Answered up to 300 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Completed connections between callers, departments and professionals.
  • Operated telephone switchboard of 65 employees and routed calls to correct destination.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Trained newly hired Operators to use phone system.
  • Worked cell phone call system, typically responding to 300 calls within 3hrs.
Education and Training
High School Diploma: , Expected in 06/1990
Crosby High School - Waterbury, CT
Medical Assistant: Cna Medical Assistant Patient Care Tech, Expected in 12/2020
Academy of Medical Training - Waterbury, CT,

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School Attended

  • Crosby High School
  • Academy of Medical Training

Job Titles Held:

  • School Bus Aide
  • Phlebotomist
  • Telephone Operator/Customer Service Supervisor


  • High School Diploma
  • Medical Assistant

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