LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

High-energy food service professional accustomed to smoothly handling guest needs from initial orders through preparation and delivery. Knowledgeable about [Type] and [Type] foods, safe handling strategies and payment processing. Dextrous and well-organized in smoothly producing consistent, high-quality food items.

Skills
  • Food handling and sanitization
  • Kitchen cleanliness and organization
  • Sandwich artistry
  • Superior communication skills
  • Food service standards
  • Creative problem solving
  • Guest service
  • Cooking procedures
Education and Training
Centennial High School Champaign, IL Expected in High School Diploma : - GPA :
Experience
Kneaders Bakery & Cafe - Sandwich Maker
Midvale, UT, 02/2020 - 09/2020
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Assisted customers, including answering questions and preparing orders.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Answered guest questions, delivering most accurate and updated information available.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Informed customers of regular deals or monthly specials to upsell orders.
Marriott International - Front Desk Clerk
Cary, NC, 01/2020 - 09/2020
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Responded to inquiries and room requests made online, by phone or email.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Monitored reservations to track incoming parties and special events.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Secured guest valuables in main safe or individual boxes.
South Suburban Park & Recreation - Party Host
Centennial, CO, 09/2019 - 12/2019
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Notified server after seating parties in section to facilitate prompt service.
  • Tracked seated guests and available seating using [System].
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Served food and beverages to guests and refilled glasses promptly.
  • Began and ended events punctually by monitoring time and pacing schedule of activities.
  • Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor.
  • Greeted and logged in each guest, delivering instructions and details on games and party activities.
  • Responded promptly and politely to guest questions and requests and de-escalated conflicts.
  • Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
  • Delivered clear, audible instructions for games and activities in language appropriate for age group.
  • Obtained signed waiver from customer before starting event and closed out customer bill at event end.
  • Wore required attire, including costumes and props to fulfill all party requirements.
  • Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
  • Used opportunities to upsell to guests during events, suggesting add-ons and gifts and [Type] services.

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Resume Overview

School Attended

  • Centennial High School

Job Titles Held:

  • Sandwich Maker
  • Front Desk Clerk
  • Party Host

Degrees

  • High School Diploma

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