Friendly and outgoing with excellent interpersonal communication strengths. Solid experience processing payments and meeting customer demands with diligent and well-organized mentality.
Promoted to Crew Shift Leader after less than four months of employment.
Crowned 2017 Miss Jasper County Fair Queen
Created original artwork for specials board display daily.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Subway- Sandwich Artist Shift Leader Newton, IL11/2016 - 12/2018
Maintained clean, sanitized and well-organized food preparation zones.
Communicated menu item information and offered suggestions to promote featured products.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Checked completed orders for accuracy and bagged meals for easy carrying.
Performed shift change tasks each day to keep store efficient and neat.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Provided product information and menu item explanation in consideration of dietary restrictions.
Sarah Bush Lincoln Health System- CNA Mattoon, Illinois05/2019 - 12/2019
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained client medical history, including medication information, symptoms and allergies.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Cared for average of 20 patients per day in a facility, delivering high-quality, efficient support to meet all needs.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Starbucks- Barista Effingham, IL10/2019 - 11/2020
Maintained supply levels in counter and customer areas to meet typical demands.
Controlled line and crowd with quick, efficient service.
Prioritized drink requests while managing interruptions.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Constantly expanded personal knowledge of coffee styles and varieties.
Cultivated ability to recall customers' names and address each by name.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Educated coworkers and customers about new products.
Maintained regular and consistent attendance and punctuality.
Health Department- Covid-19 Tracer Newton, IL11/2020 - Current
Received incoming calls and paged individuals and departments.
Connected callers with appropriate professional, department or business.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Performed clerical work such as sorting mail, restocking supplies and typing documents.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Served customers in a friendly, efficient manner following outlined steps of service.
Lesson plan implementation
Cash drawer management
Verbal and written communication
Excellent work ethic
Organization and Time management
Newton Community High SchoolNewton, IL05/2019High School Diploma
Lake Land CollegeMattoon, ILExpected in 05/2021Associates in Business : Management
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Companies Worked For:
Sarah Bush Lincoln Health System
Newton Community High School
Lake Land College
Job Titles Held:
Sandwich Artist Shift Leader
High School Diploma Associates in Business : Management
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