High School Diploma: Wilkinson County High School - Irwinton, GA GPA:
Professional Summary
I have had experience with customer service since January of 2020. Any previous job that I have had, I have talked with customers whether it is preparing food, drinks, taking calls for orders or questions, or at a register. At work, I always put my all into any task. If I make a mistake, I admit to the mistake and correct it. In my view point, I feel as if it is important that all customers are satisfied. Pleasing customers is my priority while getting the job done. Also, I will be graduating on May 22, 2021.
Skills
Managing Orders and Deliveries
Teamwork and Collaboration
Multitasking and Organization
Kitchen Safety Standards
Food Packaging and Labeling
Cash Handling
Customer Service
Time Management and Prioritization
Cleaning and Sanitizing
Food and Beverage Service
Safe Food Handling
Stocking and Replenishing
Portion Control
Payment Processing
Workstation Setup and Breakdown
Sales and Promotions
Work History
04/2021 to Current
Sandwich ArtistRenown Health – Reno, NV,
Efficiently prepared sandwiches and other menu items for guests.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Provided product information and menu item explanation in consideration of dietary restrictions.
Performed shift change tasks each day to keep store efficient and neat.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Checked completed orders for accuracy and bagged meals for easy carrying.
Assisted customers in choosing menu items by providing food complementing information.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Cleaned food preparation areas, tools and equipment.
Communicated menu item information and offered suggestions to promote featured products.
Assisted guests, including offering personable greetings and taking orders.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Executed sandwich artistry duties with very low occurrence of errors.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Operated manual and electric appliances to peel, slice and trim food.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
01/2020 to 06/2021
Coffee BaristaHilton Worldwide – Baltimore, MD,
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Maintained accessible product inventory during times of customer congestion and high demand.
Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Prepared and stocked baked goods to compliment beverage choices.
Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Served individually made coffee drinks to over 20 customers daily.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Constantly expanded personal knowledge of coffee styles and varieties.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Restocked display cases with attractive arrangements to promote specialty food items like donuts and munchkins.
Controlled line and crowd with quick, efficient service.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Complied with standards for merchandising, stocking and storing product.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Memorized ingredients and recipes for specialty drinks.
Created over 20 drinks in average shifts with consistently positive customer satisfaction scores.
Engendered customer loyalty by remembering personal preferences and allergy information.
Elevated customer loyalty by using strong comunication abilities to resolve customer problems.
Prioritized drink requests while managing interruptions.
Cleaned counters, machines, utensils and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Memorized recipes for many specialty coffee beverages and seasonal offerings.
12/2020 to 04/2021
Slicer, food prepper/Customer Service AssociateIngles – City, STATE,
Took food and beverage orders and conveyed special requests or concerns to kitchen.
Stocked condiments, beverages and plates for diners.
Greeted visitors, answered questions and accepted payments.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Greeted customers at deli counter to fulfill requests and answer questions.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Sanitized dining ware and kitchen equipment according to health code standards.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Strategically plated hot meals and salads in aesthetically pleasing arrangements.
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