Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
  • Point of Sale (POS) system operation
  • Works well under pressure
  • Upbeat, outgoing and positive
  • Food safety understanding
  • Highly responsible and reliable
  • Exceptional interpersonal skills
  • Flexible
  • Strong organizational skills
  • Inventory control familiarity
  • Customer service expert
  • Microsoft Word, Excel, PowerPoint
  • Team leadership
  • Excellent multi-tasker
  • Trained in food safety guidelines
  • Written and oral communication skills

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.


  • Supervised team of three staff members.


  • Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.
  • Completed training on-time and under-budget.

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.Cleaned and inspected galley equipment, kitchen appliances, and work areas.Cleaned and organized eating, service and kitchen areas.Cleaned and sterilized equipment and facilities.Cleaned garbage cans with water or steam.Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.Greeted each customer with friendly eye contact.Research

  • Investigated and analyzed client complaints to identify and resolve issues.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

07/2012 to 03/2013 Sandwich Artist Renown Health | Reno, NV,
  • Arranged and stocked department displays.Praised by management for being a fast and efficient worker, requiring little supervision.
  • Checked out customers and bagged items quickly.Greeted all customers.Executed cash transactions quickly and accurately.
  • Recorded customer orders and repeated them back in a clear, understandable manner.Resolved guest complaints promptly and professionally.
  • Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.
  • Followed all established restaurant practices and procedures.Assisted management with monthly inventory control and weekly stock ordering.Assisted co-workers.
  • Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
05/2012 to 07/2012 crew Trader Joe's Company, Inc. | Stamford, CT,
  • Located items requested by customersPerformed serving, cleaning, and stocking duties in establishments
  • Placed food servings on plates and trays according to orders or instructionsPrepared a variety of foods according to customers' orders or supervisors' instructionsStored clean equipment and utensils
  • Accepted payment from customers and made change as necessary.Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner.
  • Resolved guest complaints promptly and professionally.
02/2012 to 05/2012 Cashier Sewell Corporation | Mckinney, TX,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized weekly sales reports for the sales department to track product success. Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.Worked as a team member performing cashier duties, product assistance and cleaning.
  • Assisted customers with store and product complaints.Communicated clearly and positively with co-workers and management.
11/2009 to 04/2010 Prepared foods Giant Eagle | City, STATE,
  • Provided courteous and informative customer service in an open kitchen format.Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Followed proper food handling methods and maintained correct temperature of all food products. Quickly and courteously resolved all guest problems and complaints.
  • Greeted all customers.Oversaw overnight store operations, including staff assignments and production lists.Fulfilled special order requests, including special occasion cakes and party platters.
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.Suggested additional items and offered samples of weekly promotional items to increase store sales.Arranged and stocked department displays.
Expected in 2007 GED | Stow Monroe Falls High School, stow, OH GPA:

Cash handling, Shipping and receiving, Customer Service Communication Skills, Training, Company Safety. POS.

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School Attended

  • Stow Monroe Falls High School

Job Titles Held:

  • Sandwich Artist
  • crew
  • Cashier
  • Prepared foods


  • GED

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