Customer service with 5 -year background in cashiering, stocking and general duties. Desires role as customer service rep. Friendly, helpful customer associate with a prompt nature and willingness to work a flexible schedule.
Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
Dynamic Sandwich Maker bringing proven history of effective performance in fast food industry. Skilled in adhering to company standards for quality while ensuring individualized customer service. Certified in SafeServ food handling.
Skills
Mentoring artists
Artistic abilities
Sandwich preparation
Closing tickets
Maintaining standards
Educating consumers
Front desk management
Leadership communications
Creating sales strategies
Site safety
Basic math skills
Customer direction
Answering incoming calls
Verifying documentation
Order pulling
Scheduled services
Box lifting
Education
Banks High SchoolBanks, ORExpected in 06/2014 – –Diploma :HS - GPA:
Work History
Owens & Minor, Inc. - Sandwich Artist & cashier Knoxville, TN, 06/2019 - 08/2020
Executed sandwich artistry duties with very low occurrence of errors
Reduced customer wait times by quickly and efficiently operating customer window and sales register
Maintained clean, sanitized and well-organized food preparation zones
Operated manual and electric appliances to peel, slice and trim food
Organized work areas to foster efficiency and model exceptional kitchen etiquitte
Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
Checked completed orders for accuracy and bagged meals for easy carrying
Promoted customer loyalty by efficiently handling food and service complaints
Communicated menu item information and offered suggestions to promote featured products
Efficiently prepared sandwiches and other menu items for guests
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
Filled and mixed soft drinks, water and bubbler beverages
Prepared veggie food items by chopping, dicing, and cooking ingredients
Mccoy's Building Supply - Customer Service Associate Cleburne, TX, 04/2018 - 09/2018
Conferred with customers about concerns with products or services to resolve problems and drive sales
Maintained accurate and current customer account data with manual forms processing and digital information updates
Managed customer relations and customer service through daily communication and interaction
Exceeded service objectives by applying proven customer service and sales best practices
Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day
Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Recommended items to customers based on specific needs and explained features and benefits
Greeted customers entering store and promoted sales or special programs
Issued receipts and processed refunds, credits, or exchanges
Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
Sheldon Oil Company - Customer Service Cashier City, STATE, 08/2015 - 10/2017
Resolved customer complaints and maintained clean and tidy checkout area
Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed
Educated customers on promotions to enhance sales
Counted money in drawers at beginning and end of each shift to ensure amounts were correct
Maintained reports of transactions and greeted customers when entering and leaving establishment
Restocked, arranged and organized merchandise in front lanes to drive product sales
Maintained current knowledge of store promotions and highlighted sales to customers
Counted cash in register drawer at beginning and end of shift
Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales
Prepared and submitted end-of-shift reports using [Software]
Reviewed and resolved differences between accounting information and cash drawer
Processed POS transactions, including checks, cash and credit purchases or refunds
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Assisted customers by answering questions and fulfilling requests
Answered questions about store policies and concerns to support positive customer experiences
Verified over $[Amount] of cash and credit payments daily
Checked prices for customers and processed items sold by scanning barcodes
Conducted inventory counts by adding each item in stock and documenting in [System]
Set up new sales displays each [Timeframe]
Prepared beverages and filled food orders for customers
Quickly and accurately counted drawers at start and end of each shift
Served needs of more than [Number] customers in busy [Type] environment
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