Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Skills
Kitchen cleanliness and organization
Food handling and sanitization
Food service standards
Sandwich artistry
Creative problem solving
High level of integrity
Concise time management
Task delegation
Quality control
Guest service
Patient relations
Menu item familiarity
Independent judgement
Teamwork
Customer assistance
Retail sales
Inventory management
Money handling
Cash register operation
Communications
Organization
Sales expertise
Inbound and outbound calls
Professional speaking abilities
Persistent
Experience
05/2020 to CurrentSandwich ArtistGpm Investments | Barry, IL,
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Completed efficient store opening and closing procedures each day.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Organized food preparation stations and replenished supplies regularly.
Took orders, prepared foods and processed payments in full-service establishment.
Assisted customers, including answering questions and preparing orders.
Monitored and counted food stock and supplies to reorder on time.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Verified orders and bagged items for easy transport.
Conducted random audits on inventory levels to uncover variances between reported count and actual count.
Quickly prepared accurate orders within expected timeframe.
Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Trained sandwich artists to apply attention to detail and commitment to quality.
Completed opening, closing and shift change tasks to promote store efficiency.
Communicated with customer to provide menu offering details and assist with decision-making.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Organized food items on serving trays and in carry-out packages.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Restocked kitchen supplies by rotating food according to dates.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Answered guest questions, delivering most accurate and updated information available.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Talked pleasantly with customers while taking orders and promoted positive image for business.
07/1993 to 06/2008Telephone Sales RepresentativeMassmarkets | North Sioux City, SD,
Prospected for new business and followed up with pipeline leads.
Answered incoming calls from prospective customers to assist and promote offerings.
Persuaded customers by explaining how products and services meet needs and desires.
Asked customers questions to understand needs and requirements.
Followed script to share product features, pricing and benefits.
Converted leads into appointments and scheduled appointment time via phone.
Recorded customer personal information in CRM system to track data and document account activities.
Maintained proficiency in revenue and sales.
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Helped new telemarketers learn best practices, communication strategies and performance standards.
Responded to questions with knowledgeable responses.
Broke down objections using friendly, persuasive strategies.
Maintained and recorded customer information in database.
Collaborated with management to resolve concerns and problem calls.
Performed clerical and administrative duties like taking messages and transferring calls.
Made appointments with interested customers according to schedule availability.
Resolved customer complaints by escalating calls to the proper department.
Handled inbound telephone calls from interested customers.
Gave information about available products and services including membership details and purchase advantages.
Set up new accounts and listed personal, demographic and payment information in system.
Contacted private individuals or businesses by telephone to solicit sales.
Proficient at computer dialing and computer software.
11/1999 to 05/2001Retail Sales Associate CashierVail Resorts | Chesterland, OH,
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained accurate and attractive merchandise displays to maximize purchases.
Managed cash register operations using POS system, including processing sales and returns.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Prepared products for promotional sampling during in-store demonstrations.
Assisted customers in finding or selecting items.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Increased sales through suggestive selling and persuasiveness.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assisted in ringing up sales at registers and bagging merchandise.
Initiated friendly conversation with each customer to determine level of assistance required.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Stocked, replenished and organized inventory, completing tasks faster than average associates.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Promoted brand through event marketing, demonstrations and sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Built customer loyalty by engaging with and identifying product needs of customers.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Reduced store theft by observing customers and identifying security risks.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Answered questions about current promotions and resolved issues according to store policies.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Counted cash, made change and balanced cash register drawer.
Adhered to all company initiatives and achieved established goals for each.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Helped customers by answering questions and locating merchandise.
Completed all assigned training to stay updated on important policies and procedures.
Processed payments and maintained accurate drawers to meet financial targets.
Education and Training
Expected in 12/1995GED | Warwick High School, Newport News, VAGPA:
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