sales associate mentor resume example

• l Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
• l Greeted customers entering the store to ascertain what each customer wanted or needed.l Described product to customers and accurately explained details and care of merchandise.l Earned management trust by serving as key holder, responsibly opening and closing store.l Politely assisted customers in person and via telephone.l Communicated with vendors regarding back order availability, future inventory and special orders.l Provided an elevated customer experience to generate a loyal clientèle.l Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.l Answered product questions with up-to-date knowledge of sales and store promotions.l Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.l Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• l Bagged, boxed or gift-wrapped sold merchandise per customer's request.l Developed reputation as an efficient service provider with high levels of accuracy.l Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• l Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
• l Maintained cleanliness and presentation of stock room and production floor.l Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• l Built long-term customer relationships and advised customers on purchases and promotions.l Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.l Helped drive sales goals and achieve monthly quotas.l Routinely answered customer questions regarding merchandise and pricing.l Operated a POS system to itemize and complete an average of number customer purchases.l Designed displays to make the store experience interactive, engaging and reassuring.l Learned, referenced and applied product knowledge information.

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Properly directed inbound calls in phone queues to improve call flow.

• l Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
• l Earned management trust by serving as key holder, responsibly opening and closing store.l Politely assisted customers in person and via telephone.l Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.l Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
• l Developed reputation as an efficient service provider with high levels of accuracy.l Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.l Served as the main liaison between customers, management and sales team.l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• l Maintained cleanliness and presentation of stock room and production floor.l Directed calls to appropriate individuals and departments.l Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.l Helped drive sales goals and achieve monthly quotas.l Organized store merchandise racks by size, style and color to promote visually appealing environment.l Routinely answered customer questions regarding merchandise and pricing.l Operated a POS system to itemize and complete an average of number customer purchases.l Participated in physical inventory counts every time period.l Replenished supplies, bags and other materials at each cash wrap.