30 years of experience in thehotel and restaurant industry. Dedicated to providing thehighest levels of customer service. Skilled at building positive relationships and focusing attention on guest needs.
Skills
Cleaning procedures
Handling cash
Communicating with customers
Quality controls
Sanitation guidelines
Team contribution
Conflict mediation
Multi-tasker
Credit card payment processing
High-energy attitude
Medication administration
Coordination skills
Cash management experience
Safe food handling
Food inspection
Experience
08/2019 to 01/2020
Salad Bar AttendantJason's Deli – Newport News, VA,
Followed recipes and customer request details to prepare high-quality, delicious meals.
Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
Employed knowledge of cutlery and culinary tools to prepare food.
11/2016 to 05/2019
WaitressCache Creek Casino Resort – Brooks, CA,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
to
Front Desk ClerkHendrick Medical Center – Abilene, TX,
Worked with team to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Delivered key administrative support to coworkers.
Posted room charges such as food, liquor, and telephone calls based on individual customer actions.
Computed guest billings and posted charges to room accounts.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Planned customized itineraries for guests, including lodging in promotion of local tourism and entertainment industries.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Input customer data using their software and made immediate updates to reflect room changes.
Explained and pointed out property details to patrons, including dining areas, pool, spa, and fitness center.
Managed all front desk operations for busy high-volume hotel.
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