Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
30 years of experience in thehotel and restaurant industry. Dedicated to providing thehighest levels of customer service. Skilled at building positive relationships and focusing attention on guest needs.
- Cleaning procedures
- Handling cash
- Communicating with customers
- Quality controls
- Sanitation guidelines
- Team contribution
- Conflict mediation
- Multi-tasker
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- Credit card payment processing
- High-energy attitude
- Medication administration
- Coordination skills
- Cash management experience
- Safe food handling
- Food inspection
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08/2019 to 01/2020 Salad Bar Attendant Jason's Deli – Newport News, VA,
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
- Employed knowledge of cutlery and culinary tools to prepare food.
11/2016 to 05/2019 Waitress Cache Creek Casino Resort – Brooks, CA,
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
to Front Desk Clerk Hendrick Medical Center – Abilene, TX,
- Worked with team to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Delivered key administrative support to coworkers.
- Posted room charges such as food, liquor, and telephone calls based on individual customer actions.
- Computed guest billings and posted charges to room accounts.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Planned customized itineraries for guests, including lodging in promotion of local tourism and entertainment industries.
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Input customer data using their software and made immediate updates to reflect room changes.
- Explained and pointed out property details to patrons, including dining areas, pool, spa, and fitness center.
- Managed all front desk operations for busy high-volume hotel.
Expected in GED:
Willard Adult Basic Ed - Missoula, MT
GPA:
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