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Runner Resume Example

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RUNNER
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • POS system operation
  • Cash register operation
  • Payment processing
  • Customer assistance
  • Opening and closing procedures
  • Effective customer upselling
  • Stock management
  • Staff training and motivation
  • Team member motivation
  • Merchandising proficiency
  • Processing payments
  • Organization
  • Customer service
  • Project organization
  • Inventory management
  • Planning and coordination
  • Relationship development
  • Team building
  • Administrative support
Education and Training
Associate of ArtsTemple CollegeTemple,TX,Music, 05/2019
Bachelor of ArtsTexas A&M University - Central TexasKilleen,TX,Music, Expected in 05/2021
High School DiplomaBelton High SchoolBelton,TX,06/2017
Experience
FavorRunner | Temple, TX08/2019 to Current
  • Greeted customers and employees pleasantly and maintained upbeat demeanor at all times.
  • Logged all information for each drop-off and pick-up.
  • Offered insight into menu items to answer customer questions.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Runner Support immediately.
MarshallsAssociate Cashier | Round Rock, TX12/2018 to 07/2019
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Sparetime BowlingServer | Temple, TX06/2018 to 12/2018
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Greeted newly seated guests quickly and efficiently.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
McDonald'sCashier | Temple, TX02/2018 to 07/2018
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Operated cash register, collected payments and provided accurate change.
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Resume Overview

Companies Worked For:

  • Favor
  • Marshalls
  • Sparetime Bowling
  • McDonald's

School Attended

  • Temple College
  • Texas A&M University - Central Texas
  • Belton High School

Job Titles Held:

  • Runner
  • Associate Cashier
  • Server
  • Cashier

Degrees

  • Associate of Arts
    Bachelor of Arts
    High School Diploma

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