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retail shift supervisor resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Dedicated worker with 13 years of experience combining management and customer service expertise. Looking for a new and exciting career!
Highlights
  • Reliable and punctual
  • Written and oral communication skills
  • Reading comprehension skills
  • Listening skills
  • Customer- and service-oriented
  • Cash handling accuracy
  • POS systems
Experience
07/2014 to Current
Retail Shift Supervisor Chocoladefabriken Lindt Niagara Falls, NY,
  • Direct and supervise employees
  • Engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
10/2001 to 06/2014
Assistant Manager David J Joseph Kansas City, MO,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell tickets and other items to customers.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Supervise others and provide on-the-job training.
  • Resolve customer or employee complaints.
Education
Expected in Jun 2004 to to
High School Diploma: General Studies
Bloomington High School - Bloomington, IL
GPA:
General Studies
Skills
  • Strong Work Ethic
  • Quick Learner
  • Dependable
  • Computer Literate

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Resume Overview

School Attended

  • Bloomington High School

Job Titles Held:

  • Retail Shift Supervisor
  • Assistant Manager

Degrees

  • High School Diploma

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