Upbeat Restaurant Team Member multitasking and pleasantly greeting guests. Valuable and committed individual willing to pitch in and help with any task.
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.
Skilled at Register I'm offering my experience in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Skills
Proper Equipment Operation
Guest Experiences
Company Policies and Procedures
Supply Restocking
Salad and Sandwich Assembly
Point of Sale (POS) System Operations
Menu Memorization
Table Bussing
Food Safety Understanding
Dining Customer Service
Table Setting Arrangements
Dish Preparation
Price Memorization
Food Inspection
Effective Customer Upselling
Check Payment Processing
Team Building
Organizational Skills
Menu Knowledge
Quality Control
Food Safety Procedures
Email and Phone Orders
Experience
Restaurant Team Member, 03/2018 to 11/2021 Burger King Corporation – Leesburg, VA,
My duty was what station they needed me at. I was crosstrained on all of them. I did Grill, Drive thru, D2, Fountain, Register, And also Waitressed.
Completed orders by making specialty shakes and ice cream desserts.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Served drinks and prepared specialty beverages.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Provided exceptional service that reflected restaurant standards and core values.
Assembled and served meals according to specific guest requirements.
Processed payments on cash register and counted back bills and change to
Resolved [Type] issues quickly to satisfy customers and reduce wait times.
Made sure guests were satisfied with meals, taking swift action to correct problems.
Scrubbed equipment, tables and encounters to meet cleanliness standards.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Oversaw inventory in buffet and reported replacement needs to kitchen management.
Cleaned counters and common areas to minimize spread of germs.
Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Refreshed inventory supplies for drink and napkin stations.
Assisted at drive-thru window by swiftly handling cash and credit card transactions.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Waitress, 01/2018 to 03/2018 Healthcare Services Group – Bedford, NH,
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Greeted customers and retrieved requested products to drive satisfaction.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Served food to Costumers.
Cashed out Customers after meal.
Clean dinning room
Prepped side dishes for next day.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Picker Packer, 10/2017 to 01/2018 Petco – Brentwood, TN,
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Handled merchandise in accordance with product handling standards.
Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
Maintained adherence to stringent delivery deadlines.
Picked product that needed to be boxed for delivery.
Fulfilled orders quickly to accomplish challenging daily objectives.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Register Associate, 12/2016 to 08/2017 Fast Lane Gas Station – City, STATE,
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Received payments for products and issued receipts.
Promoted specific item options to drive sales and achieve add-on purchases.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Cleaned and stocked front-end areas with register tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Built and maintained productive relationships with employees.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Education and Training
High School Diploma: , Expected in 05/2011 Western Boone Jr-Sr High School - Thorntown, IN GPA:
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