Restaurant Team Member Resume Example

My experience at Marco's Pizza began upon learning of the restaurant management positions and growth potential within the new franchise. As soon as legally allowed, at age 18, I became a manager at the 71st and Georgetown Rd location in Indianapolis. My son was born the year before, therefore I desired more responsibility, money, and hours. As a young father, I had to adapt to juggling at-home responsibilities and much more obligations in the work environment. The location change to an Indianapolis area provided an opportunity to expand upon my customer relations skills in a new demographic.

Duties Included:

• Management - Managing the Team Members, Leading by Example, Working all High Paced Rushes Accurately and Efficiently, Solving any Disputes Between Employees, Top-Level Customer Relations, Quickly and Sufficiently Handling Customer Complaints, Training New Employees and Managers
• Closing Manager - Accurately and Fairly Assigning Deployment Tasks to Team Members, Counting Money, Running and Executing Sales Reports, Inventory Counts, Closing the Store to the Highest Safety Standards Including Safe Locks and Alarm Codes, Taking/Depositing Money to the Bank

In 2013, my father decided to purchase a pizza restaurant in Brownsburg. I relieved myself of my duties at Marco's to assist him. While enrolled at IUPUI majoring in Psychology and caring for my young son at home, we began the process of building a business from the ground up. The process was grueling and sales were low at first. Shortcuts were taken and we often borrowed from Peter to pay Paul so to speak. It is said that ~90% of small business fail within the first two years, but the "fruits" of our labor left us still standing. I then decided to leave IUPUI to further assist in the journey. Shortly after, we were featured on the News in a segment highlighting local businesses. Sales exploded. We achieved record setting sales that grew exponentially through the next five years. Since our opening, we have never experienced a non-record setting sales year. Tangible profits became a reality as we amassed over $1,100,000 in gross sales in 2019. The blood, sweat, and tears could fill the Great Lakes and the experience was nothing short of remarkable. With that being said, it is time for the next chapter in my life.

Duties Included:

• Staff Management - Hiring New Employees, Performing Interviews, Training, Completing Employee Evaluations, Emphasizing Employee Retention, Maximizing Potential, Maintaining Professionalism While Creating Meaningful Relationships and Personability, Writing Up Employees Upon Company Infractions, Firing Employees Upon Multiple Properly Documented Write Ups
• Capital/Sales Management - Counting Money, Managing Daily Sales, Processing Monthly Sales Reports for Accountant's Profit and Loss Statements, Managing Payroll, Providing Employees With Appropriate Pay Raises, Budgeting Inventory Profits
• Marketing/Social Media - Creating Valuable Coupons and Offers, Interactive Social Media Campaigns (March Madness Brackets, Free Pizza for a Year Competition), Managing Business Facebook Page, Determining Money Allocation for Campaigns, Creating Engaging Posts and Offers
• Scheduling - Scheduling Employees for Each Shift Every Day, Managing Off-Time and Vacation Requests, Analyzing Busier Days/Times/Seasons, Rewarding Off Days to Keep Employees Refreshed/Happy/Productive
• Customer Relations - Finding Ways to Bring New Customers in, Brainstorming Way to Increase Customer Retention, Interacting With Customers at Top Level Customer Service, Receiving Complaints or Suggestions, Issuing Refunds and Credits for Any Order Issues, Training Staff How to Properly Interact With Customers
• Overall Operations - Learning and Following State Health Standards and Codes, Ordering Inventory, Staffing, Managing Profits, Exemplifying Leadership and Pride Each Day, And Much More