LiveCareer-Resume

Restaurant Team Member resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Energetic Team Member capable of remaining composed in fast-paced environments. A knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. An outgoing individual with a great attendance record. I focus in customer satisfaction and greeting every customer with a smile on my face. I strive for excellence and take pride in every activity I am performing.

Skills
  • Food safety procedures
  • Guest experiences
  • Relationship management
  • Service prioritization
  • Check payment processing
  • Conflict and dispute resolution
Education and Training
Landstown High School Virginia Beach, VA Expected in 06/2018 High School Diploma : - GPA :
Tidewater Community College Virginia Beach, Va, Expected in 06/2025 : Science - GPA :
Experience
Potbelly Sandwich Shop - Restaurant Team Member
Tempe, AZ, 10/2019 - Current
  • Upsold items to paying customers, including chips and drinks, which helped to boost shift revenues.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Processed customers' payments and provided receipts.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Tacocabana - Team Member
Seguin, TX, 08/2018 - 10/2019
  • Partnered with team members to efficiently serve food and beverages.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Processed customers' payments and provided receipts.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Excela Health - Hostess
Delmont, PA, 01/2017 - 07/2018
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide establishment information and take party reservations.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.

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Resume Overview

School Attended

  • Landstown High School
  • Tidewater Community College

Job Titles Held:

  • Restaurant Team Member
  • Team Member
  • Hostess

Degrees

  • High School Diploma

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