Restaurant Team Member resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Energetic Team Member capable of remaining composed in fast-paced environments. A knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. An outgoing individual with a great attendance record. I focus in customer satisfaction and greeting every customer with a smile on my face. I strive for excellence and take pride in every activity I am performing.
Skills
Food safety procedures
Guest experiences
Relationship management
Service prioritization
Check payment processing
Conflict and dispute resolution
Education and Training
Landstown High SchoolVirginia Beach, VAExpected in 06/2018 ā āHigh School Diploma: - GPA:
Tidewater Community CollegeVirginia Beach, Va, Expected in 06/2025 ā ā:Science - GPA:
Experience
Potbelly Sandwich Shop - Restaurant Team Member Tempe, AZ, 10/2019 - Current
Upsold items to paying customers, including chips and drinks, which helped to boost shift revenues.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Processed customers' payments and provided receipts.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Managed closing duties, including restocking items and reconciling cash drawer.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Tacocabana - Team Member Seguin, TX, 08/2018 - 10/2019
Partnered with team members to efficiently serve food and beverages.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Processed customers' payments and provided receipts.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Excela Health - Hostess Delmont, PA, 01/2017 - 07/2018
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Set up and decorated menu marketing boards with current specials information and drink features.
Monitored dining area to assess server capacity and accurately estimate wait times.
Answered phones politely and promptly, accurately recording and confirming reservations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered telephone to provide establishment information and take party reservations.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Enhanced guests' experiences by fulfilling special requests during visits.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
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