Restaurant Team Member Resume Example
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RESTAURANT TEAM MEMBER
Summary
Energetic Team Member capable of remaining composed in fast-paced environments. A knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. An outgoing individual with a great attendance record. I focus in customer satisfaction and greeting every customer with a smile on my face. I strive for excellence and take pride in every activity I am performing.
Skills
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Experience
Potbelly Sandwich Shop | Tempe , AZRestaurant Team Member10/2019 - Current
- Upsold items to paying customers, including chips and drinks, which helped to boost shift revenues.
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Processed customers' payments and provided receipts.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Tacocabana | Seguin , TXTeam Member 08/2018 - 10/2019
- Partnered with team members to efficiently serve food and beverages.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Processed customers' payments and provided receipts.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Excela Health | Delmont , PAHostess01/2017 - 07/2018
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered telephone to provide establishment information and take party reservations.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Education and Training
Landstown High School | City, StateHigh School Diploma06/2018
Tidewater Community College | CityScienceExpected in 06/2025
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Resume Overview
School Attended
- Landstown High School
- Tidewater Community College
Job Titles Held:
- Restaurant Team Member
- Team Member
- Hostess
Degrees
- High School Diploma
Science
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