Restaurant Supervisor Resume Example Doubletree By Hilton

RESTAURANT SUPERVISOR

Professional Summary

Practiced food services professional and leader with 12 years of experience overseeing the performance of hosting, waiting, and kitchen teams of up to 10 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices. Service-centric Restaurant Supervisor with 2 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards

Skills

Service quality enhancements

Team coordination

Work History

Restaurant Supervisor11/2006 to Current
Doubletree by hilton – Sunny Isle, FL

Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Organized implementation of new banners, displays, and menus.
Rapidly identified and diplomatically addressed complaints to ensure high levels of satisfaction and loyalty.
Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Identified and addressed customer complaints to promote satisfaction and loyalty.

Server11/2006 to Current
Doubletree By Hilton – Sunnyisle, FL

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.

Bartender11/2006 to Current
Doubletree By Hilton – Sunnyisle, FL

Upsold daily specials and beverage promotions to exceed daily sales goals.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Maintained accurate cash drawer of $[Amount] per shift.
Set up bar for operation, obtained cash bank and stocked service bar.
Closed out cash register with [Number]% accuracy and prepared cashier report.
Set up glassware, liquor and other necessary supplies for special events.

Banquet Server11/2006 to Current
Doubletree By Hilton – Sunnyisle, FL

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Adapted service based on customer requests and kitchen readiness.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Checked identification to enforce age regulations for alcoholic beverages.
Returned reusable goods and serving equipment for inventory and restock.
Fostered enjoyable event atmosphere through friendly guest interactions

Education

High School Diploma06/2001Beach High- Miami Beach, FL

Accomplishments

Supervised team of 10 staff members.

Resume Overview

Companies Worked For:

Doubletree by hilton
Doubletree By Hilton

School Attended

Beach High

Job Titles Held:

Restaurant Supervisor
Server
Bartender
Banquet Server

Degrees

High School Diploma 06/2001

Restaurant Supervisor Resume Example

Resume Score: 80%

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