restaurant supervisor resume example with 10+ years of experience
Talented leader offering over 5 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
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-Maintain an accurate cash drawer, ensuring all transactions are accounted for in the beginnine and end of shift.
-Answer any customers inquiries, and use store knowledge layout and product content to give directions as needed.
-Assist customers with bagging and carrying products as needed.
-Maintain a clean work environment keeping the register clear for incoming customers
-Respond efficiently to customer questions and complaints
-Estimate consumption and maintain inventory
-Implement innovative strategies to improve productivity and sales.
-Adequate computer literacy- posting all special menu's and promotions on the Pier's Website
-Strong leadership skills.
-Help with recruiting, training, and supervising staff
-Ensuring compliances with licensing, hygiene, and health and safety legislation/ guidelines.
-Keep statistical and financial records.
-Maintain excellent customer service skills, flexibility, good interpersonal communication
-Helping the team to stay organized and ensuring that the restaurant is in complete order.
-Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Accessed all customer records online by taking care of their order, fulfilling their order and then staging their order where the customer can come into the store and check out in a ast and timely manner.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Checked identification to enforce age requirement for alcoholic beverages.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
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Resume Overview
School Attended
- University of Hawaii At Manoa
Job Titles Held:
- Restaurant Supervisor
- Cashier
- Bartender
- Host
Degrees
- Bachelor of Science
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