(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for hospitality professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • PC proficient
  • Invoicing and billing
  • Event coordination
  • Contract negotiation
  • New client acquisition
  • Rapport and relationship building
  • Complex project negotiations
  • Consultative and relationship selling
Education and Training
Southeast Missouri State University Cape Girardeau, MO Expected in 05/2012 Bachelor of Science : Hospitality Management - GPA :
Hei Hotels & Resorts - Restaurant Supervisor
Westminster, CO, 04/2019 - 10/2020
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
  • Organized team efforts to maximize production, efficiency and customer satisfaction.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Compass Group Usa Inc - Catering Sales Manager
Harvey, IL, 10/2015 - 10/2018
  • Established details of sold catering events with clients, including price, party size, setup, menu and schedule by following up closely and personally, resulting in satisfied clients.
  • Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
  • Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
  • Liaised with clients and venue management to verify scheduling and logistics.
  • Continuously met or exceeded corporate sales goals for annual and quarterly timelines.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Accor Hotels - Catering Administrative Assistant
Saint Louis, MO, 08/2013 - 10/2015
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
  • Administered clerical support for catering department by maintaining booking binders with up-to-date information.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Collaborated with Director of Sales and Director of Food & Beverage in weekly meetings, took meticulous notes and distributed minutes to all attendees.
  • Worked with Sales department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Tracked expenses and documented records using Host PMS to improve financial flow.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Input data into Delphi MPE database system for all applicable customers and conducted follow-up on all cases recorded.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
Aimbridge Hospitality - Income Auditor
Riverside, CA, 07/2012 - 08/2013
  • Performed information system audits to manage internal controls and assess risks.
  • Balanced reports and batch summaries to submit for approval.
  • Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
  • Updated and reconciled accounts payable with purchase orders for accuracy.
  • Coordinated timely payments from vendors, clients and account holders.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

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School Attended

  • Southeast Missouri State University

Job Titles Held:

  • Restaurant Supervisor
  • Catering Sales Manager
  • Catering Administrative Assistant
  • Income Auditor


  • Bachelor of Science

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