residential child youth care practitioner resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Results-focused hospitality professional seeking an upward career trajectory in hospitality. A proven leader with experience maximizing efficiency while managing entire offices and highly adept at providing administrative support. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to the executive team. Analyzes, prioritizes, and completes tasks with professionalism and sound judgment. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities. Bilingual approach with fluency in both English and American Sign Language. Strengths lay in ameliorating issues, conflict resolution, interpersonal communication, and accommodation, with a diverse array of clients ranging from hearing, Deaf, Hard of hearing, Deafblind, and Deaf+ students & clients, as well as clientele with specific needs. Savvy in implementing positive change, utilizing analytics to determine areas needing amelioration. Supervised staff with a diverse array of skill sets, guiding them on best practices to produce outstanding results. An exemplary writer with strengths in policy proposal and development. Proactive leader with strengths in communication and collaboration. Proficient in leveraging my plethora of interpersonal skills to promote optimal collaboration that results in fluid results. Documented daily incidences and produced disciplinary action as needed. Although my experience is predominately in hospitality, I bring a different perspective; one that will prove immensely useful in the position of Training and Development Specialist. Moreover, my Psychology background has readily prepared me for the intricacies of human behavior & armed me with the tools to utilize specific theoretical approaches in order to maximize positive outcomes in a multitude of situations.

  • Exemplary written English
  • Fluency in ASL
  • Team management
  • Analytical research
  • Conflict resolution
  • Leadership
  • Training & Development
  • Supervision
  • POS system operations
  • Google Workspace
  • MS Office Suite
  • Policy development
  • Project Coordination
  • Client Relations
Education and Training
Gallaudet University Washington DC, Expected in 05/2022 Bachelor of Arts : Psychology - GPA :
Prince George's Community College Largo, MD, Expected in 05/2013 Associate of Arts : Psychology - GPA :
Compass Group Usa Inc - Residential Child & Youth Care Practitioner
Bloomington, IL, 03/2022 - Current
  • Maintains a safe environment and ensure of student’s safety at all times;
  • Works with Deaf, Autistic, Intellectually delayed & Developmentally delayed students;
  • Possesses responsibility for the students at all times;
  • Makes weekly contact with parents/guardians and teachers ; Informs parents of student development through calls, emails and meetings with the Parent, Teacher, and Counselor;
  • Interacts with students, offering them guidance and discussing their problems as needed, serving as a mentor and role model for their assimilation into Deaf culture;
  • Teaches and assists students in complying with daily and weekly schedules of completing homework, sleeping, eating, cleanliness of their living areas and performing personal hygiene;
  • Documents, reports reviews student concerns to the RCYCP Supervisor;
  • Completes daily resident welfare checks and coordinates with facility staff to meet resident needs.
  • Fosters relationships with students and works with new students to optimize acclimation and ease transition to new living environments.
  • Responds to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Assesses emergency and crisis situations, makes appropriate contacts and referrals, and provides interim emergency medical and other assistance until specialized assistance is available;
  • Develops, implements, and monitors student activities;
  • Maintains weekly reviews on student’s progress/developments in the dorm with the Student Life team.
  • Participates in the development of educational programs and workshops.
  • Provides academic tutoring for students as needed.
  • Maintains strict confidentiality of students and school personnel information;
  • Participates in appropriate professional development.
  • Provides support while traveling to and from events such as extracurricular activities, workshops and field trips.
  • Conducts weekly meetings with director/supervisor and assessed and advocated resident needs; recommended solutions and strategies to improve student care and educational development.
Jack In The Box, Inc. - Front of House Supervisor
Washington, MO, 02/2019 - 04/2020
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Oversaw employee performance management and discipline.
  • Coached and developed team members to support employee growth and development.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Leveraged experiences with General Manager & other managers to identify new ways to improve restaurant service & ameliorate customer dissatisfaction.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Interviewed and trained new employees.
  • Minimized exorbitant labor costs through careful scheduling.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Implemented company training programs to help employees easily follow best practices and company standards.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Communicated clear and consistent messages regarding service goals to employees.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Handled guest complaints quickly, utilizing cordial people skills to ensure positive dining experience for everyone.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from over 300 guests daily.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Metro Group Inc. - Grill Cook
Ogden, UT, 08/2016 - 02/2019
  • Maintained cleanliness and organization of line workstations.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Distributed prepared food to servers.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Monitored kitchen productivity and assessed overall productivity and workflow.
  • Reviewed quality standards and verified continuous application throughout kitchen environment.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
  • Supported other kitchen team members when needed.
  • Cooked food to order adhering to company quality standards.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Prepared over 200 menu items during each shift.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Safely operated ovens, grills and other kitchen equipment to minimize accidents.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Made meals in accordance with company standards and requirements.
  • Replenished food items from inventory and rotated ingredients.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Distributed food to service staff for prompt delivery to customers.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
Bon Appetit Management - Cashier
City, STATE, 08/2013 - 08/2016
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Collected payments and provided accurate change.
  • Kupenda for the Children
    Supervisor: Rosanne Rushing and Cynthis Bauer | Kenya August 2019 - December 2019
    • Worked remotely compiling information and developing a policy brief for advocating with the Kenyan Department of Education on inclusive education.

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Resume Overview

School Attended

  • Gallaudet University
  • Prince George's Community College

Job Titles Held:

  • Residential Child & Youth Care Practitioner
  • Front of House Supervisor
  • Grill Cook
  • Cashier


  • Bachelor of Arts
  • Associate of Arts

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