refuge supported accommodation youth worker resume example

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Working with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Assessing of future long- term accommodation options and assistance to access these
• Assessing all requests for financial assistance and provide financial assistance via Housing Establishment Fund (HEF) in line with agreed budgets and guidelines.
• Making referrals to Crisis Supported Accommodation and other housing and support options
• Enter confidential client information in SCR database in a timely and accurate manner
• Establishing and maintaining a thorough knowledge of local community agencies, including eligibility and referral requirements and other relevant resources
• Working from a person centered, strengths based approach that enshrines and respects diversity, equality, choice and client participation
• Incorporate assertive engagement and rapport building with clients. Creating transferable relationships; promoting independence and sustainable pathways out of homelessness.
• Promoting therapeutic interventions, engagement with health and other treatment services and social inclusion activities

• Used calm, positive and encouraging approach with all youth.
• Provided comprehensive assistance in multi-disciplinary environment.
• Offered key emotional support to special needs youth.
• Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
• Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
• Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
• Meeting the needs of young people from a diverse range of cultural backgrounds and managing challenging behaviors of vulnerable and hostile young people.
• Conducting and overseeing searches, counts, admissions and supervise visits
• Establishing healthy personal routines, working to a daily structure from morning until evening
• Helping young people develop positive family relationships and involvement in their communities, as well as legal, education and employer contacts.
• Collaborating with mental health organizations such as Caraniche, Orgygn to encourage young people to participate in mental health programs.
• Assisting Child protection workers and teachers
• Preparing case-notes and reports on young people's behaviors.

• Responsible for providing the client the most up-to-date visa and passport information.

• Work proactively to identify and communicate to customer any potential issues that would prohibit CIBT from meeting the customer’s request by date.

• Communicate with various CIBT team (processing and dispatch) of any changes a designated client needs to make an active itinerary.

• Consistency in documenting clear and concise information on all active files utilizing private notes.

• Conduct research on visa requirements when necessary

• Keep self-informed and educate on all changes in business that impact quality of service provided.

• Managing conflicts, in an under -pressure environment, whilst keeping composure and responding effectively to all peers/clients.

• Building a rapport and maintaining excellent relationships within the Embassy/ Consulates and the general public.

Translated immigration documents to explain relevance to potential residents.

Explained security issues and protocols with individuals traveling to highly insecure areas like Uzbekistan, India and Schegan Areas.