receptionist resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Highly organized Medcial Receptionist knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Energetic Medical Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Forward-thinking professional offering more than 8 years of experience working in fast-paced environments.
Skills
Shorthand writing
Professional demeanor
Office administration
Documentation and reporting
Customer/Client relations
Multi-Line Telephone Systems
Conflict Resolution
Memorization and Recall
Data Entry
Office management
Sorting and labeling
Strategic Planning
Verbal and written communication
Telephone skills
Time management
Mail handling
Organization skills
Scheduling
Work History
01/2020 to Current
ReceptionistFalken Tire – AL, State,
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Kept reception area clean and neat to give visitors positive first impression.
Sorted, received and distributed mail correspondence between departments and personnel.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Corresponded with clients through email, telephone or postal mail.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Organized paperwork such as charts and reports for office and patient needs.
Completed and filed financial documentation for accounting purposes.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed clerical duties and tasks for clinic administration.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Responded to correspondence from insurance companies to verify patient's coverage.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Obtained payments from patients and scanned identification and insurance cards.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
06/2016 to 12/2019
Patient Registration ClerkRochester General Health System – Le Roy, NY,
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.
Compiled and reviewed medical charts.
Reviewed daily care slips for doctors.
Balanced deposits and credit card payments each day.
Maintained excellent attendance record, consistently arriving to work on time.
02/2015 to 06/2018
Head CashierLowe's Companies, Inc. – Euless, TX,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Resolved escalated customer disputes with special actions such as discounts.
Monitored self-checkout systems and provided assistance or intervention where required.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Analyzed purchases for signs of fraud.
Reviewed and resolved differences between accounting information and cash drawer.
Received and processed customer payments.
Increased customer loyalty and retention.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Assisted customers by answering questions and fulfilling requests.
06/2012 to 10/2014
Senior Sales AssociateTapestry, Inc. – Lake George, NY,
Cleaned and organized store, including checkout desk and displays.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Built positive relationships with customers to increase repeat business.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Mentored new sales associates to contribute to store's positive culture.
Monitored areas for security issues and safety hazards.
Quickly and accurately counted drawers at start and end of each shift.
Education
Expected in 06/2010 to to
High School Diploma: Amherst Central High School - Amherst, NY GPA:
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