Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly motivated Assistant Sales Expert with extensive customer service and sales experience. Outgoing professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. With skills to keep a team going on track with above and beyond customer service skills.

  • Multiple computer programs
  • Supervision
  • Quality control
  • Customer service optimization
  • Customer focused-service
  • Customer service experience
  • High-quality customer service
  • Workplace safety
  • Equipment Maintenance
  • Production Monitoring
  • Employee Evaluation
  • Performance improvement
  • Key performance indicators
  • Packing and shipping proficiency
  • Troubleshooting skills
  • Technical knowledge
  • Team building
  • Team management
  • Relationship development
  • First Aid/CPR
  • Organization
  • Microsoft Office Suite
  • Customer Focused
  • Conflict resolution
  • Microsoft Windows XP Professional
  • Google Drive
Work History
Quality Control Lead Inspector, 11/2018 to 02/2020
Contour AviationMacon, GA,

JJJ Ammo, is a family owned business; by Mr David Johnigan and his son Jordan Johnigan. They manufacture and process their own bullets and my job was helping them make sure each and every bullet was at its 100% top quality for the customer.

  • Performed visual inspections and non-destructive tests where appropriate.
  • Communicated with production team members about specific quality issues such as imperfections in the bullets and how many and where each were defective.
  • Reported repeated issues to owners and collaborating to identify issue roots and rectify problems.
  • Studied each bullet from grain and weight size, ect. in order to understand and uphold best-in-class knowledge of each bullet.
  • Examined bullets for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Individually inspected each bullet,boxed, labeled and sale ready ten thousand plus bullets in a work days time.
  • Inspected ammo and compared against standards to meet regulatory requirements.
Team Lead Mobile Expert, 06/2018 to 11/2019
T- Mobile ( Ritmo Latino)City, STATE,

I started at T-Mobile under a private company called 14 Stars, which was later bought out by Ritmo Latino Wireless in November of 2018. When I started out i was only a Mobile associate. I worked my way up the chain and soon became promoted with Mobile Expert. I'm certified in sales for devices with many other certifications , under Ritmo Latino T-Mobile. so many months later I received another promotion to Key-holder(assistant-to assistant manager) with said position: I was required to maintain a higher sales rate within the store( T-Mobile store #4845 Dickinson, Tx).

  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Handled 10-25 calls per day to address customer inquiries and concerns.
  • Resolved customer problems, improved operations and provided exceptional customer support
  • Maintained an average Revenue of $7000 a month in account sales and $2500 in accessory sales.
  • Transported Device from one location to another
  • Made weekly schedules
  • Assisted other employees with any plan, device, or insurance question.
  • Helped fellow Associates with closing sales and directed them with advice for future sales.
  • Sat down with each sales Rep. in-store and evaluated the pros cons. and improvements in sales work.
  • Established errors within each Sales Rep(s) approach and corrected and improved where need be.
  • Closed and Opened store (alternating weeks.)
  • Maintained self audits to ensure proper sales experience
  • Assisted customer with their ever device need.
  • Making sure each customers plan to fit every one in the family.
  • Made and took calls concerning customers plans, promotions, device needs, and or wants.
POTS Department Customer Service, 05/2017 to 10/2020
Empereon Call CenterCity, STATE,

Empereon Call Center housed quite of few departments from inbound calls, outbound calls, to sales. I was a part of something new Empereon wanted to try called the P.O.T.S. department- Plain Old Telephone Service. If you ever had a home phone and needed to call customer service because of any problem... That was this job.

  • Responded to customer requests for products, services and company information.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained an average of 10min per call. with about 100 plus calls a day.
  • Running multiple (6 plus) programs at once, to ensure customer satisfaction at the fastest rate.
  • Answered to first-responders line down emergencies.
  • Created tickets for customers - concerning their phone line, and/or connection.
  • Ran trouble shooting test
  • Maintained a excellent customer satisfaction rating.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Recommended home troubleshooting steps to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to 4 calls in queue per minute.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
High School Diploma: , Expected in 05/2010
Del Valle High School - Del Valle, TX

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School Attended

  • Del Valle High School

Job Titles Held:

  • Quality Control Lead Inspector
  • Team Lead Mobile Expert
  • POTS Department Customer Service


  • High School Diploma

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