Quality Control Lead Inspector resume example

I started at T-Mobile under a private company called 14 Stars, which was later bought out by Ritmo Latino Wireless in November of 2018. When I started out i was only a Mobile associate. I worked my way up the chain and soon became promoted with Mobile Expert. I'm certified in sales for devices with many other certifications , under Ritmo Latino T-Mobile. so many months later I received another promotion to Key-holder(assistant-to assistant manager) with said position: I was required to maintain a higher sales rate within the store( T-Mobile store #4845 Dickinson, Tx).

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Handled 10-25 calls per day to address customer inquiries and concerns.
• Resolved customer problems, improved operations and provided exceptional customer support
• Maintained an average Revenue of $7000 a month in account sales and $2500 in accessory sales.
• Transported Device from one location to another
• Made weekly schedules
• Assisted other employees with any plan, device, or insurance question.
• Helped fellow Associates with closing sales and directed them with advice for future sales.
• Sat down with each sales Rep. in-store and evaluated the pros cons. and improvements in sales work.
• Established errors within each Sales Rep(s) approach and corrected and improved where need be.
• Closed and Opened store (alternating weeks.)
• Maintained self audits to ensure proper sales experience
• Assisted customer with their ever device need.
• Making sure each customers plan to fit every one in the family.
• Made and took calls concerning customers plans, promotions, device needs, and or wants.

Empereon Call Center housed quite of few departments from inbound calls, outbound calls, to sales. I was a part of something new Empereon wanted to try called the P.O.T.S. department- Plain Old Telephone Service. If you ever had a home phone and needed to call customer service because of any problem... That was this job.

• Responded to customer requests for products, services and company information.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Maintained an average of 10min per call. with about 100 plus calls a day.
• Running multiple (6 plus) programs at once, to ensure customer satisfaction at the fastest rate.
• Answered to first-responders line down emergencies.
• Created tickets for customers - concerning their phone line, and/or connection.
• Ran trouble shooting test
• Maintained a excellent customer satisfaction rating.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Recommended home troubleshooting steps to customers, thoroughly explaining details.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with up to 4 calls in queue per minute.
• Educated customers on promotions to enhance sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.