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quality control inspector resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Inspection procedures
  • Sampling protocols
  • Production experience
  • Training and mentorship
  • Safety procedures
  • Inspection documentation
  • Quality control
  • Issue escalation
  • Schematic understanding
  • Reporting and documentation
  • Product testing
  • Communication
  • Critical thinking
  • Multitasking
  • Customer service
Experience
12/2019 to Current Quality Assurance Team Leader Ambrell | Houston, TX,
  • Established procedures and quality standards.
  • Reviewed current standards and policies.
  • Kept records of quality reports and statistical reviews.
  • Supervised and guided inspectors, technicians and other staff.
  • Troubleshot product issues and fixed problems.
  • Established product specifications and quality assurance practices.
  • Initiated change management practices to create new revenue streams and increase operational efficiencies.
  • Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
  • Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
  • Established and accomplished goals for improvements in profits, quality and delivery.
  • Identified needed resources and aligned with project milestones, deliverables and prioritization for viable production planning.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Managed supplier key performance indicators and checked materials for compliance with specifications.
08/2018 to 11/2019 Inspector in Quality Assurance and Quality Control Compass Group Usa Inc | San Jose, CA,
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Completed non-destructive tests and conducted continuous inspections.
  • Inspected and repaired products to meet project expectations.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Documented nonconformities and recommended techniques for prompt resolution.
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
  • Recommended improvement measures to production process to meet quality control standards.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Documented, filed and maintained proper inspection records and quality assurance documents.
  • Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
  • Inspected, tested and measured materials, products and installations against specifications.
  • Completed evaluations by properly using various gauges, tools and equipment.
  • Assessed finished items for defects and ordered reworks to eliminate irregularities.
  • Measured product dimensions to assess compliance with specifications.
  • Observed employee fieldwork and usage of materials for quality and consistency.
  • Tracked findings and updated computer tracking system with documented assessments.
  • Recommended corrective actions to minimize rate of product defects.
  • Identified and resolved quality issues, escalating critical problems to supervisors.
  • Documented inspection information and compiled data into reports for dissemination to management.
  • Conducted quality assurance surveys, monitoring and seeking input from team members to verify compliance with company standards.
  • Followed industry standards and manufacturer instructions to calibrate measurement tools.
07/2015 to 07/2018 Front Desk Manager Frontier Communications | City, STATE,
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Monitored reservations to track incoming parties and special events.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Balanced hotel accounts at end of each shift.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
05/2008 to 07/2013 Universal Customer Service Representative Company Name | City, State,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
08/2013 to 11/2015 HR Assistant Company Name | City, State,
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Developed and maintained training materials and benefits packets for new hires.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Prepared and posted job openings to appropriate job sites and newspapers.
  • Drove employee feedback to deliver information to management for corrective action.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Assisted with planning, organizing and coordinating company events.
  • Initialized background checks for potential new hires.
Education and Training
Expected in 05/2009 to to Associate of Science | Medical Nursing Assisting Bethune - Cookman University, Daytona Beach, FL GPA:
  • Dean's List Honoree 2008 & 2009
Expected in 05/2007 to to High School Diploma | Leflore High School, Mobile, AL GPA:
  • Ranked in Top 25% of class
  • 3.8 GPA
  • National Honor Society Member
  • Honor Roll 4 Years of High School

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Resume Overview

School Attended

  • Bethune - Cookman University
  • Leflore High School

Job Titles Held:

  • Quality Assurance Team Leader
  • Inspector in Quality Assurance and Quality Control
  • Front Desk Manager
  • Universal Customer Service Representative
  • HR Assistant

Degrees

  • Associate of Science
  • High School Diploma

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